What You Will Do As A Contractor Relations Representative
Complete assigned daily tasks as distributed by managers
Build B2B relationships with technicians/trade partners across covered areas
Maintain daily metrics as set by the manager (subject to change)
Source out work orders to technicians/trade partners within the network
Follow up with clients to ensure quality customer service by providing technician/trade partner information
Follow up with technicians/trade partners to confirm scheduled appointment(s)
Outsource contractors when needed, with at least 15 attempts for each claim
Correctly label claim disposition to ensure reporting accuracy for management
Maintain a strong working knowledge of CRM systems operations and functions
Notify the direct manager of any broken relationship or broken standards from contractors/trade partners
What You Will Bring As A Contractor Relations Representative
2+ years working in customer-facing roles required
Prior experience onboarding, supporting, or working directly with home improvement professionals, tradespeople, or home services providers preferred
Outstanding written and verbal English communication skills; samples may be requested
Ability to deliver a world-class customer experience while balancing the needs of the business
Proficiency with Excel spreadsheet data entry
Ability to deal with escalated situations
Proven experience working with US based business teams
Excellent written and communication skills in English language
This role requires full and ongoing overlap with Porch’s U.S. EST business hours (7:30 PM IST – 3:30 AM IST). A Night Shift Allowance is applicable for this position in line with company policy.
Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload
Mobile: Android version 7.0+ or iOS 13.0+; the device must be protected with an automatic screen lock requiring a passcode, Face ID, or fingerprint to unlock
The application window for this position is anticipated to close in 2 weeks (10 business days) from October 8, 2026. Please know this may change based on business and interviewing needs.
What You Will Get As A Porch Group Team Member
Pay Range*: 337,500 INR - 472,500 INR Annually
Please know your actual pay at Porch will reflect a number of factors among which are your work experience and skillsets, job-related knowledge, alignment with market and our Porch employees, as well as your geographic location.
Our benefits package will provide you with comprehensive coverage for your health, life, and financial well-being.
Our benefits include medical insurance, accident insurance and retiral benefits.
Our wellness programs include 12 company-paid holidays, 2 flexible holidays, privilege/earned leave, casual/sick leave, paid maternity and paternity Leaves, and weekly wellness events.
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What’s next?
Submit your application below and our Talent Acquisition team will be reviewing your application shortly! If your resume gets us intrigued, we will look to connect with you for a chat to learn more about your background, and then possibly invite you to have virtual interviews. What's important to call out is that we want to make sure not only that you're the right person for us, but also that we're the right next step for you, so come prepared with all the questions you have!
Porch is committed to building an inclusive culture of belonging that not only embraces the diversity of our people but also reflects the diversity of the communities in which we work and the customers we serve. We know that the happiest and highest performing teams include people with diverse perspectives that encourage new ways of solving problems, so we strive to attract and develop talent from all backgrounds and create workplaces where everyone feels seen, heard and empowered to bring their full, authentic selves to work.
Porch is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable laws, regulations, and ordinances.
