3-5 years of hands-on experience supporting Microsoft Dynamics AX and/or D365 Finance & Operations.
Strong recent experience providing L2 and L3 production support in a global, business-critical D365 F&O environment.
Strong functional and technical knowledge of Order-to-Cash processes, including:
Customer setup
Sales order processing
Pricing
Fulfillment and shipping
Accounts Receivable
Invoicing
Returns and credit notes
Inventory transactions and related postings
Experience supporting multi-country D365 F&O operations and production stabilization activities.
Experience supporting D365 Commerce, e-commerce platforms, order portals, and related integrations.
Proven experience managing incident lifecycles, including triage, troubleshooting, service restoration, root-cause analysis, validation, and closure.
Strong knowledge of ServiceNow or similar ITSM platforms, including Incident Management, Problem Management, SLA Management, and Knowledge Management.
Experience supporting batch processing and business-critical integrations.
Ability to distinguish and troubleshoot issues related to configuration, security, master data, integrations, transaction processing, customizations, infrastructure, and standard Microsoft functionality.
Advanced English proficiency with strong written and verbal communication skills.
Preferred Qualifications
Experience supporting global manufacturing, supply chain, retail, or distribution environments.
Experience reproducing production issues in non-production environments and preparing escalation packages for engineering teams or Microsoft Support. [
Familiarity with ERP integrations, middleware platforms, and enterprise application support.
Experience supporting D365 Commerce Scale Unit (CSU) environments.
Knowledge of ITIL methodologies and service management best practices.
Experience supporting large-scale digital transformation or ERP implementation projects.
Familiarity with monitoring tools, automation processes, and operational support frameworks.
Strong stakeholder management and multicultural communication skills.
Position Overview
The Senior Applications Support Analyst provides senior-level production support and operational stability for D365 Finance & Operations applications supporting International Order-to-Cash processes. The role owns assigned incidents and service requests from initial triage through investigation, service restoration, business validation, documentation, and closure while ensuring adherence to established service levels and support procedures.
Key responsibilities include troubleshooting issues across end-to-end transaction flows involving customer setup, sales orders, pricing, fulfillment, shipping, invoicing, returns, inventory, Accounts Receivable, D365 Commerce, batch processing, and integrated applications. The position evaluates the source of system issues, determines the most appropriate resolution path, and coordinates escalations with development teams, infrastructure teams, integration support teams, and Microsoft support when required. The role performs root-cause analysis for recurring and high-impact incidents, develops corrective and preventive recommendations, and ensures issues are thoroughly documented to support continuous improvement efforts. Responsibilities also include monitoring ticket queues, SLA compliance, issue aging, dependency management, and escalation follow-up activities using ServiceNow or comparable ITSM platforms.
Additionally, the Senior Applications Support Analyst collaborates with global business and technology stakeholders to provide timely status updates, identify workarounds, validate solutions, and support business continuity. The position serves as a trusted technical resource within defined product ownership and change management boundaries, helping maintain reliable and efficient operations while supporting ongoing business growth and operational excellence.
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We are an ambitious, resourceful, and driven workforce, which empowers us to THINK OUTSIDE. Apply today!
About Polaris Industries Inc.
As the global leader in powersports, Polaris Inc. (NYSE: PII) pioneers product breakthroughs and enriching experiences and services that have invited people to discover the joy of being outdoors since our founding in 1954. Proudly headquartered in Minnesota, Polaris serves more than 100 countries across the globe.
At Polaris Sales México, S. de R.L. de C.V. (Polaris Sales Mexico), offering our customers the best service and riding experience is what drives us to keep building inspirational brands with unique technology, exceptional quality and superior performance always focused on delivering strong innovation. Polaris’s inspirational brand portfolio includes Off-road, On Road, and Marine vehicles for every particular need, from the recreational with RZR, Sportsman, Polaris Xpedition and the Youth versions, to the utilitarian with Ranger, PRO XD and Goupil, as well as boats with Hurricane, Godfrey and Bennington. We are also home to Slingshot Polaris, the most exclusive designed 3-wheeler. All these brands are accompanied by the best Parts, Accessories and Garments. Staying true to our values Polaris Sales Mexico has been recognized on numerous occasions with a world class culture certified by GPTW as the #1 “Best Place to Work for Women” and #1 “Regional Best Place to Work” by holding our “Best Team, Best Culture” company driver as a way of living. Come Join Polaris Sales México and create your own adventure!
www.polaris.com
How We Hire
Polaris Sales México, S. de R.L. de C.V. is committed to offering equal employment opportunities to all employees and makes all employment-related decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, marital status, familial status, status regarding social assistance, union membership, political beliefs or any other status protected by applicable law.
