At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
About the Team
The Product Operations team works at the intersection of product, engineering, and platform to help teams deliver with purpose, speed, and measurable impact. This is an opportunity to shape how complex technical programs operate at scale across a collaborative, outcome-focused environment.
Position Summary
At PointClickCare, Technical Program Managers are strategic enablers of product outcomes, connecting strategy, delivery, and learning across our product and engineering ecosystem. You’ll orchestrate complex initiatives that span products, platforms, and domains, ensuring empowered teams have the clarity, alignment, and flow to deliver meaningful customer and business impact.
You bring clarity to complexity, align teams around shared outcomes, and accelerate delivery with purpose and precision.
You are part of PointClickCare’s evolution toward an empowered, product-led organization, where outcomes define success and flow defines health. You’ll operate at the intersection of product, engineering, and platform - driving systems that enable every team to deliver with purpose, speed, and measurable impact.
Key Responsibilities
- Enable product outcomes: Partner with Product and Engineering Leads to translate strategy and OKRs into coordinated execution plans, ensuring teams stay focused on delivering measurable customer and business value.
- Orchestrate multi-team initiatives: Lead cross-team efforts spanning product, infrastructure, and platform capabilities - ensuring alignment, dependency visibility, and sustainable flow.
- Drive clarity and flow: Remove ambiguity by connecting business intent to execution signals. Use delivery and outcome metrics to inform, not control, decision-making.
- Harness AI for insight: Use AI-driven analytics to surface risks, detect bottlenecks, and generate proactive recommendations that improve velocity and predictability.
- Champion empowered delivery: Coach teams on healthy operating rhythms and data-driven practices that balance autonomy with alignment.
- Bridge strategy to execution: Facilitate alignment between senior product, design, and engineering leaders - making trade-offs visible, decisions explicit, and accountability shared.
- Shape systems and culture: Contribute to how PointClickCare executes at scale, evolving shared tools, processes, and frameworks that amplify impact across the portfolio.
Required Skills & Qualifications
- Bachelor’s degree in Computer Science, Engineering, or related field, or equivalent practical experience.
- 5+ years of experience leading complex software programs in TPM/EPM or similar roles.
- 3+ years driving multi-team initiatives across product and platform or infrastructure.
- Experience translating strategy and OKRs into execution plans, managing dependencies, risks, and delivery health signals.
- Proficient with program execution and delivery tooling (Jira, Confluence, Aha! or equivalents) for planning, dependency management, status reporting, and stakeholder visibility.
- Technical fluency in modern software systems (APIs, architectures, integration patterns) and ability to engage in technical design conversations.
- Experience using metrics to improve predictability, flow, and outcomes; comfort using AI tools to support analysis and decision-making.
- Proven track record delivering complex programs (SaaS, large systems) that span multiple teams and domains (platform, product, data).
- Technical fluency - you understand system architectures, APIs, integration patterns, and can engage in technical design conversations.
- Systems-level thinking - you see cross-cutting dependencies and can reason about how one program impacts others.
- Influence without authority - you align stakeholders, manage conflict, and build consensus across teams with different priorities.
At PointClickCare, base salary is one of the many components that make up our total rewards package. The Canada base salary range for this position is $144,000 - $160,000 + bonus + benefits. Our salary ranges are determined by job and level. The range displayed on each job posting reflects the target for new hire salaries for the position across all Canada locations. Within the range, individual compensation is determined by job-related skills and knowledge, relevant experience including professional and lived experience, and/or work location. Your recruiter can share more information about our total rewards package during the hiring process.
- PointClickCare Benefits & Perks
- Benefits starting from Day 1
- Retirement Plan Matching (RRSP & 401K)
- Flexible Paid Time Off
- Lifestyle/Wellness Spending Account
- Parental & Caregiver Leaves
- Fertility & Adoption Support
- Continuous Development Support Program
- Employee Assistance Program
- Learning Programs & Resources
- Employee Recognition … and more!
Equal Employment Opportunity
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact recruitment@pointclickcare.com should you require any accommodations.
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