In this role, you will serve as both a people leader and strategic operator—ensuring consistent execution of integration projects, developing team capability, improving processes, and acting as a senior technical advisor for complex customer integrations. While this is not a software development role, success requires strong technical judgment, the ability to review and guide integration designs, and confidence navigating customer and internal technical environments.
You will collaborate closely with Sales, Product, Implementation, Engineering, and Customer Success leaders to ensure integrations are delivered predictably, scalable practices are established, and customers receive an outstanding experience.
Key Responsibilities
- People Leadership & Team Development
- Lead, coach, and develop a team of Technology Integration Specialists through regular 1:1s, performance feedback, and career development planning.
- Establish clear expectations, roles, and success metrics for team members.
- Support onboarding, training, and ongoing skill development for new and existing team members.
- Foster a collaborative, accountable, and customer‑focused team culture.
- Participate in hiring and workforce planning as the Integration team scales.
- Technical & Delivery Leadership
- Provide oversight and guidance for integration discovery, design, and execution across customer projects.
- Act as an escalation point for complex or high‑risk integration challenges.
- Review integration architectures, API specifications, and technical documentation for quality and consistency.
- Ensure best practices are followed across integrations, including security, scalability, and maintainability.
- Balance hands‑on technical support with managerial responsibilities as needed.
- Cross‑Functional & Stakeholder Collaboration
- Partner with Sales leadership to support technical discovery, pre‑sales conversations, and estimation for complex integrations.
- Collaborate with Product and Engineering teams to communicate integration gaps, customer feedback, and roadmap needs.
- Align with Implementation and Customer Success leaders to ensure seamless handoffs and customer satisfaction.
- Represent the Integration function in cross‑department planning and prioritization discussions.
- Process, Strategy & Continuous Improvement
- Define, document, and continuously improve integration processes, standards, and tooling.
- Identify opportunities to increase delivery efficiency, predictability, and scale.
- Proactively manage risks, dependencies, and resource constraints across integration projects.
- Influence long‑term integration strategy aligned with Tempus product evolution.
Ideal Candidate Profile
- A confident people leader who enjoys building, coaching, and scaling technical teams.
- Strong communicator capable of aligning technical and non‑technical stakeholders.
- Comfortable balancing strategic leadership with tactical, hands‑on problem solving.
- Trusted advisor to customers and internal teams during complex technical discussions.
- Organized, thoughtful, and proactive in managing multiple priorities across customers and team members.
- Demonstrated ability to drive accountability while maintaining a supportive team environment.
Preferred Skills & Experience
- Previous experience managing or leading technical, integration, or implementation teams.
- Strong background supporting client integrations or enterprise software implementations.
- Experience acting as a senior technical consultant or solution architect.
- Experience with payment systems, e‑commerce, point‑of‑sale, or platform ecosystems is a plus.
- Comfort reviewing source code and troubleshooting integration issues (without expectation of hands‑on development).
This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs.
PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.
Job Description
Provides solutions for IT and business management on applying technology to business opportunities, planning and implementation of cross-functional applications.
Initiates, owns and drives the identification, evaluation and direction of solutions that are cost effective and meet business requirements.
Serves as the central point of contact for business demand management, technology expenditures, client feedback & relationship management and the overall client experience with the technology organization.
Manages the consulting services and communications to internal business group(s) on process improvement project(s) designed to support product strategies and revenue generation/cost reduction.
Manages the analysis & elicitation of client requirements, and the transformation of requirements into functional/non-functional requirements.
PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.
PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to:
Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking.
Live the Values - Role models our values with transparency and courage.
Enable Change - Takes action to drive change and innovation that will transform our business.
Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making.
Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.
Qualifications
Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.
Preferred Skills
Business Analysis, Change Management, Digital Transformation, Information Technology Strategies, Payment Processing Software, Point of Sale Software, Problem Management, Project Management, Software Development Life Cycle (SDLC), Stakeholder Management, Strategic Planning, Team Leadership, Technology Integrations
- Competencies
- Budgeting, Business Acumen, Consulting, Influencing, IT Project Planning and Organization, Product and Vendor Evaluation, Relationship Management, Requirements Analysis
Work Experience Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. At least 3 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.
Education
Bachelors
- Certifications
- No Required Certification(s)
- Licenses
- No Required License(s)
Language Assessments
No Required or Preferred Language Assessments
Pay Transparency
Base Salary: $100,100.00 – $223,080.00
Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.
Application Window
Generally, this opening is expected to be posted for two business days from 09/30/2026, although it may be longer with business discretion.
Benefits
PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives.
In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.
To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com.
Disability Accommodations Statement
If an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.
Equal Employment Opportunity (EEO)
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.
This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.
California Residents
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