Key Job Accountabilities
- Installs or removes system components using supplied installation instructions and tools.
- Installs or removes hardware and/or software, using supplied installation instructions and tools, including handover to the client.
- Assists users and follows agreed procedures for further help or escalation.
Follows agreed procedures to identify and resolve issues with applications. Uses application management software and tools to collect agreed performance statistics. Carries out agreed applications maintenance tasks.
- Carries out agreed operational procedures, including backup/restore, using supplied infrastructure tools and scripts.
- Carries out agreed system software maintenance tasks. Automates routine system administration tasks to specifications using standard tools and basic scripting.
- Resolves security events and operational security issues.
Assesses, analyses, develops, documents and implements changes based on requests for change. Identifies problems and issues and recommend corrective actions.
Develops and adapts innovation tools, processes and infrastructures to drive the process of innovation. Identifies resources and capabilities needed to support innovation.
All GT team members are responsible for upholding the organization's cybersecurity posture by adhering to security policies and procedures, actively participating in training, protecting data and systems, actively identifying and mitigating vulnerabilities, and promptly reporting any suspicious activity or potential security incidents.
Education/Experience Qualifications
Bachelor’s Degree with 2 or more years of related experience is preferred. An equivalent combination of education and/or experience will be considered.
Other Qualifications
Working knowledge of at least one of the following: Windows operating systems, UNIX or UNIX derivative operating systems or storage
Understanding of network topology, wireless systems or firewalls
General understanding or ability to learn scripting and automation tools to improve efficiencies or effectiveness of the Systems Engineer role
Computer literacy in Google Workspace or Windows environment including but not limited to word processing, spreadsheets, flowcharting and other software development, documentation, or project management tools needed to perform assignment.
Maintain the confidentiality of all departments, company and customer information while working safely at all times.
The ability to support around the clock monitoring and management and may result in support or activities after normal business hours.
Develops, maintains and tests incident management procedures in agreement with service owners.
Investigates escalated, non-routine and high-impact incidents to responsible service owners and seeks resolution.
Facilitates recovery, following resolution of incidents. Ensures that resolved incidents are properly documented and closed.
Analyses causes of incidents, and informs service owners to minimize probability of recurrence, and contributes to service improvement. Analyses metrics and reports on the performance of the incident management process.
Physical Requirements
N/A
Travel Requirements
N/A
This document does not represent a contract of employment and is not intended to capture every possible assignment the incumbent could be asked to perform.
Your Rewards and Wellbeing
We believe in rewarding your contribution with a comprehensive package designed to support your life both inside and outside of work.
Financial Bonuses & Compensation
13th Salary
Meal Tickets
Childbirth Bonus
Financial Support for Exceptional Situations
Referral Bonus
Discretionary Performance-Related Bonus
Health & Wellbeing
Private Health Insurance
Psychotherapy & Emotional Support
Fitness Membership in Oradea
On-site Medical Cabinet
Annual Leave & Time Off
Annual Leave: Employees receive between 22 and 26 days of paid annual leave, scaling with their seniority
Volunteer Time Off
Recognition & Rewards
Employee Recognition Program
Idea Generation Program
"Thank You" Program
Everyday Perks & Facilities
Free Transportation
On-site Canteen
Bookster
Employee Discounts
Application Process
At Plexus, we don't look for culture fit, we look for culture add. We value the unique perspectives you bring and review every candidate holistically, balancing professional experience, education and individual journey.
Accessibility and Accommodations
As a Disability Confident employer, we recruit purely on the basis of skills and merit, ensuring an equitable process for everyone. We are committed to providing reasonable accommodations for individuals with disabilities or special requirements. If you require support during the application process, please contact us at GHQ.TA@plexus.com with your contact information and a description of your needs.
Note: This inbox is dedicated to accommodation requests; please note that application status updates cannot be provided via this address.
