HOST
Reporting to the Restaurant Leader, the Host ensures that our guests have a pleasant and memorable dining experience from the initial impression to the fond farewell. This individual understands above and beyond service and ensures guest satisfaction is the highest priority. They work as a team, to maximize service revenues by accommodating guests, reservations and walk-ins in a strategic manner. They are expected to greet all guests with enthusiasm, be well informed in all aspects of our offerings and provide our guests a world-class experience.
WHAT'S ON YOUR PLATE
Champions the brand’s vision and values and contribute to a culture of positivity and high standards where all employees CHASE perfection in everything they do
Create an environment that is warm, welcoming and filled with positivity for guests and employees
Uphold our standards at all times and treat everyone with courtesy and respect
Warmly and graciously greet all incoming and departing guests
Seat guests proactively, promptly, with genuine care to attention and detail
Actively communicate with the Leadership team any issues or potential concerns relating to seating, guest experience or the ability of staff to service the business of their section
Prepare and present all pre-shift notes for upcoming service (ie. PX’s, celebrations, etc.)
Operate and maintain reservations systems and assign reservations daily on SevenRooms that is logical and appropriate
Update reservation system with guest information and details
Answer incoming calls, reservations and administer call backs
Advise colleagues of guest special occasions, unique celebrations, concerns for allergies or other service needs which require special attention, once known
Relaying the necessary information in regards to allergies and guest requests to management, respective captain, and kitchen
Constant communication with captains and management to ensure out times are provided, guests are dining within appropriate times, and resets are completed in an efficient manner
Ensure opening, closing and weekly checklists are being used and all tasks on said checklists are being completed
Ensure that all areas of the restaurant under Host's purview are well maintained and kept clean at all times including the host stands, all front entrance windows, floors and mats, mirrors and chrome, and washrooms
Communicate with leadership on any need to know information regarding restaurant or Host specific needs.
Complete any additional tasks assigned to the Host team such as MyCheck integration or take out order management
INGREDIENTS YOU'LL BRING TO THE TABLE
Fully understand and embody PLANTA’s can-do attitude, demonstrating a level of passion and dedication where no task is beneath you.
1-2 years’ experience in a similar, fast paced environment with similar standards
Experience using reservation systems
Well-spoken and excellent communication skills
Humble and relatable with a confident attitude
Remain highly detailed at all times
Respectful and professional with all interactions
Proactive in understanding guests' needs
Creativity in finding solutions to provide guests an exceptional experience
Ability to ease conflict and resolve issues
Team oriented with capability to work in a high stressed environment
High organizational skills and ability to prioritize
Professional appearance appropriate for a premier restaurant
Results-oriented and impeccably organized
Degree/ Diploma in Hospitality, WSET, Prud’homme or equivalent considered an asset
Full time flexible hours are required (days, nights, weekends, holidays) or as agreed with your hiring manager
At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Americas with Disabilities Act during the application process are available upon request.
At PLANTA we do not tolerate any form of discrimination in the workplace, including during the recruitment stages. As such, all applications are viewed by our diverse recruitment team that uses a holistic and equitable approach. PLANTA is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veterans status, Aboriginal/Native American status or any other legally-protected factors. Disability-related accommodations in accordance with the Ontario Human Rights Code And the Accessibility for Ontarians with Disabilities Act during the application process are available upon request.
This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.
