Provide executive-level technology advisory services to customer stakeholders.
Guide technical decision-making and risk mitigation across major engagements.
Evaluate emerging Microsoft technologies and determine service offering opportunities.
Develop repeatable frameworks, accelerators, automation, and intellectual property to improve delivery quality and efficiency.
Maintain technical credibility with customers, consultants, Microsoft representatives, and industry partners.
Success Metrics
Solution quality
Technical governance effectiveness
Architecture review outcomes
Consultant technical competency growth
Technical innovation and accelerators
Customer technical satisfaction
2. Leadership & Organizational Development
Lead and mentor consultants, engineers, architects, delivery leaders, and future technical leaders.
Build and maintain a high-performing Microsoft consulting organization.
Establish career development paths, certification strategies, and technical skill development programs.
Participate in recruiting, interviewing, and onboarding technical talent.
Foster a culture of collaboration, accountability, innovation, and continuous learning.
Develop succession plans and leadership growth opportunities across the practice.
Provide performance coaching and professional development guidance.
Drive organizational maturity through process improvement, knowledge management, and operational excellence initiatives.
Represent the Microsoft Solutions practice in executive leadership and strategic planning discussions.
Success Metrics
Employee retention
Consultant engagement
Certification attainment
Promotion and advancement rates
Team capability growth
Organizational maturity improvements
3. Delivery Governance & Customer Success
Provide executive oversight for consulting, managed services, and project delivery engagements.
Ensure consistent application of delivery methodologies, quality standards, and customer success practices.
Oversee technical escalation management and major issue resolution activities.
Partner with delivery leaders to review engagement health, risks, resource alignment, and customer satisfaction.
Conduct executive project reviews and delivery governance meetings.
Validate solution quality and technical readiness before major implementations.
Support service improvement initiatives and operational optimization efforts.
Establish delivery frameworks that improve consistency, predictability, and customer outcomes.
Serve as an executive sponsor for strategic customer relationships.
Success Metrics
Customer satisfaction (CSAT)
Delivery quality
Project success rates
Escalation reduction
Managed services health metrics
Customer retention
4. Practice Development & Innovation
Define the long-term technical vision and roadmap for Microsoft Solutions offerings.
Drive expansion of service offerings across Microsoft technologies and adjacent solution areas.
Lead automation, AI, Copilot, and modernization initiatives to improve delivery capabilities.
Collaborate with executive leadership to identify market opportunities and strategic investments.
Develop intellectual property, assessment frameworks, migration methodologies, and service accelerators.
Build strategic relationships with Microsoft and technology partners.
Ensure practice capabilities remain aligned with evolving customer needs and Microsoft roadmap investments.
Success Metrics
New service offerings developed
Practice growth
Innovation adoption
Automation utilization
Strategic technology initiatives launched
5. Business Development Support
While not the primary responsibility of this role, the Director may
Participate in executive customer discussions and strategic pursuits.
Support proposal development and Statement of Work reviews.
Assist sales teams with technical qualification and solution positioning.
Contribute to thought leadership, webinars, customer presentations, and marketing content.
Identify expansion opportunities within existing customer accounts.
Required Qualifications
12+ years of progressive experience in Microsoft technologies, consulting, managed services, or enterprise IT leadership.
5+ years of leadership experience managing consulting teams, architects, engineers, or technology organizations.
Deep expertise across Microsoft 365, Azure, Security, Identity, and Power Platform technologies.
Demonstrated success leading enterprise transformation, migration, modernization, and managed services engagements.
Strong consulting, architecture, and customer-facing leadership skills.
Experience building and developing technical teams.
Exceptional communication and executive stakeholder management capabilities.
Preferred Technical Expertise
Microsoft Cloud
Microsoft 365
Azure
Entra ID
Exchange Online
SharePoint Online
Microsoft Teams
Microsoft Defender
Microsoft Purview
Microsoft Intune
Business Applications
Power Platform
Power Apps
Power Automate
Dataverse
Copilot Studio
AI Builder
Leadership & Delivery
Solution Architecture
Program Governance
Delivery Management
Managed Services
Customer Success
Organizational Leadership
Change Management
Technical Mentorship
Ideal Candidate Profile
A highly respected Microsoft technology leader who combines deep technical expertise with exceptional leadership skills. This individual is passionate about developing people, solving complex business challenges, guiding enterprise technology strategy, and building a world-class consulting organization. Success is measured primarily through technical excellence, team development, customer outcomes, and organizational growth, with sales support serving as a valuable but secondary responsibility.
Employee Type
Regular
