You'll play a central role in shaping Plaid's internal AI narrative, helping employees understand where AI is taking us and what it means for their work.
You'll operate as a trusted advisor to Plaid's executive team and founder CEO, with the exec presence and judgment to counsel leaders on high-stakes moments. You will also work closely with senior leaders across the org as well as cross functional partners across the people team (Chief People Officer, HRBPs, WPE, Comp, Learning and Development)
Responsibilities
Executive Communications
Act as a trusted comms partner to Plaid leaders, shaping communications strategy, programming, and content for internal audiences.
Own high-impact exec content spanning talking points, emails, presentations, and slack messages for big company moments like All Hands, Half-yearly Business Reviews and, and other company-wide presentations and communications.
Work closely with leaders to turn strategies or initiatives into clear, compelling stories that resonate across the company.
Company-Wide Internal Communications
Plaid is in its most exciting chapter. This person owns the narrative that makes that real for employees, connecting day-to-day work to the bigger opportunity in fintech infrastructure and AI.
Own internal comms strategy from All Hands and HBRs to weekly Q&As, org announcements and major updates.
Help Plaids understand where our business is headed, why it matters, and how their work connects to the mission.
Keep messaging aligned across leaders so it’s consistent, clear, and lands well at scale.
Own Plaid's internal AI narrative. helping Plaids understand our AI strategy, what it means for the company's trajectory, and how it will shape their work.
Cross-Functional Partnership
Partnering with internal teams across the company, including People, Workplace, Security, Finance, and Legal, and others to ensure all communications to employees are clear, effective, and consistent with our overall communication strategy and messaging
Work across teams to keep internal and external narratives aligned, especially around big moments like Effects, product launches, fundraises and M&A, and leadership announcements.
Partner with production teams to bring events like All Hands, HBRs, and AI days to life, both live and recorded.
Lead change comms for key initiatives, helping employees navigate transitions with clarity and confidence.
Program Systems, Channels, and Tools
Define and own Plaid's internal communications operating model, covering the channels, cadences, content types, and editorial calendar that govern how information flows across the company.
Build a channel strategy that makes deliberate choices about when to use Slack, email, video, intranet, live events, or asynchronous formats, and why.
Be a practitioner of AI: actively leverage AI tools in the craft of communications and help establish how AI augments internal comms work at Plaid.
Create repeatable playbooks and templates for recurring programs (All Hands, org changes, executive comms) that scale without adding headcount.
Own and continuously improve Plaid's intranet and internal platforms as communication infrastructure, not just publishing channels.
Employer Brand + Culture
Identify and execute ways to highlight Plaid’s culture and showcase the strength of our team on social media (e.g., campaigns like Woven https://www.youtube.com/watch?v=YOGAwUjl2E8).
Own and continuously improve content on Plaid.com/careers http://Plaid.com/careers.
Partner with internal teams to create blog content that brings to life what it’s like to work at Plaid.
Qualifications
At least 7+ year working in an internal communications function at a fast-paced tech company (ideally someone who has worked closely with a founder)
Demonstrated track record of building or significantly scaling an internal communications program. Can point to specific systems, channels, or programs they architected from scratch or materially elevated.
Excellent communication, collaboration and interpersonal skills, both written and verbal – and the ability to engage and understand technical and non-technical audiences
Comfort and fluency with AI tools in communications practice; experience developing or owning an AI-related narrative (internal or external) strongly preferred.
Experience with producing high quality and engaging All Hands team meetings
Strong executive presence and track record of counseling senior leaders, including founder/CEOs, on high-stakes communications.
Experience partnering closely with internal operations teams, like HR, IT, Workplace, Legal, etc.
High attention to detail and ability to distill complex ideas into clear guidance and written/verbal communications
Experience as an effective team of one or lean team: ability to hold both the strategic vision and execute at the ground level without delegating the work.
Video editing + AI skills a plus
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
