Responsibilities
Own a portfolio of customer integrations from signature to production launch, including plans, milestones, and exit criteria.
Run scheduled implementation support for standard integrations, as well as one-off debugging engagements for customers who need a targeted fix.
Lead technical onboarding for existing customers adopting a new Plaid product, use case, or market.
Debug integration issues hands-on with customer engineers across API, SDK, OAuth redirect, and webhook behaviour.
Validate sandbox implementations and run go-live readiness checks.
Use Plaid’s own data to proactively diagnose integration and conversion problems.
Produce written handovers to Account Management and maintain the team’s reusable implementation resources.
Escalate recurring integration failures to Product and Engineering as clear patterns, backed by evidence.
Qualifications
4+ years in a customer-facing technical role, such as implementation, integration, solutions, or technical account management, ideally at an API platform.
Hands-on experience with REST APIs, OAuth, webhooks, JSON, and web and mobile SDKs.
Comfort working in Postman or curl and reading API documentation critically.
Experience with SQL or other data querying tools.
A track record of owning technical projects end to end, with real deadlines and direct relationships with customer engineers.
Clear written communication skills, including plans, handovers, and customer updates.
Comfort working independently in a small regional team alongside a globally distributed function.
Nice-to-Haves
Knowledge of open banking, including UK Open Banking, PSD2/PSD3, AIS/PIS, and VRP.
Domain depth in payments, identity verification, or credit and underwriting.
A formal technical background or prior software engineering experience.
Experience with mobile integrations.
Fluency in a second European language.
Our mission at Plaid is to unlock financial freedom for everyone. To support that mission, we seek to build a diverse team of driven individuals who care deeply about making the financial ecosystem more equitable. We recognize that strong qualifications can come from both prior work experiences and lived experiences. We encourage you to apply to a role even if your experience doesn't fully match the job description. We are always looking for team members that will bring something unique to Plaid!
Plaid is proud to be an equal opportunity employer and values diversity at our company. We do not discriminate based on race, color, national origin, ethnicity, religion or religious belief, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, military or veteran status, disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local laws. Plaid is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance with your application or interviews due to a disability, please let us know at accommodations@plaid.com.
Please review our Candidate Privacy Notice here https://plaid.com/legal/#candidate-privacy-notice.
Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Plaid provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay is based on factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience and skillset, and location. Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.
