Establish and maintain high client satisfaction levels.
Document, track and resolve problems to support client and core business systems.
Responsible for technical deliverables associated with application code development, including requirements documentation, functional design documents and specifications, work estimates, detailed technical design documentation, application code and associated documentation, including documentation to fulfill audit requirements.
Determine (Sr./Lead) and document technical requirements for application systems, including system, module and unit design, unit test plans and test cases.
Support all phases of the software development lifecycle, including Requirements Gathering, Analysis, Design, Testing, Implementation, and Production support for PJM software systems.
Develop, debug and test computer applications based on user requirements documentation, and on input from subject matter experts.
Leads (Sr./Lead) or participates in code reviews.
Participate as a member of a cross-functional Scrum team.
Debug, remediate and enhance existing computer applications based on documented variances and enhancement requests, and with guidance from subject matter experts.
Follow the approved methodology for application systems development and maintenance.
Respond, as necessary, to support calls in off-hours in order to support 24X7 applications.
Assist business clients and product teams in integrating systems from external vendors.
Identify enhancements to application development standards and best practices.
Build and develop strong relationships with ITS' business clients by providing superior customer support as demonstrated by clearly owning, resolving and communicating issues and problems, and being responsive to needs, requirements, and deadlines.
Leverages expertise in enterprise integration patterns with SOA-based ESBs to develop or extend legacy system integration with the PJM SOA Architecture.
Supports the operation of a continuous integration environment, including development of automated test cases (unit and function).
Characteristics & Qualifications
Required
Bachelor of Science, Computer Science, Bachelor of Science, Information Technology or equivalent experience.
High-level programming languages including Java, .NET and other languages.
Experience with software development lifecycle, architecture patterns and data integrations methodologies.
Expertise integrating applications with database systems including Oracle, MS SQL and Postgres.
Preferred
Master of Science, Computer Science
Experience with PJM operations, markets, and planning functions
