Manage Pitney Bowes Presort Services’ relationship with assigned clients by actively preventing issues.
Notify client's senior management and/or Pitney Bowes Presort Services management of issues or changes required to enhance and maintain client retention.
Provide in-depth analysis and presentations to senior level management.
Actively engage representatives of named accounts frequently in person and independently develops client relationships to ensure and maintain client retention.
Analyze and evaluate required reporting to assure volumes, pricing and quality are appropriate and service level requirements are met.
Work with USPS and functional department management and advises and provides recommendations to clients to improve mail quality (i.e. Critical Entry Time, readability, mail piece design, etc.).
Develop a deep understanding of assigned clients' products and long-term business strategies and identifies additional revenue and business opportunities.
Make recommendations and presents proposals to decision makers to increase revenue and profitability.
Negotiate contract renewals per Pitney Bowes Presort Services established rate card guidelines and obtains signed contracts for existing contracts up for renewal.
Negotiate contract agreements with existing clients that do not have a signed agreement with Pitney Bowes Presort Services to obtain formal agreements.
Prioritize plans and communicates regulatory changes for assigned clients and works with them to execute.
Develop an effective contract strategy that is measured by the preservation and protection of assigned clients.
Determine required contract changes as a result of regulatory changes and negotiates updated contract terms with assigned clients.
Represents Pitney Bowes Presort Services at industry events and tradeshows.
Obtain within the first year of employment and maintains MDP (Mail Design Professional) Certification.
Other duties as assigned.
Your Background
As a Client Relationship Manager, you have
Able to work on site at our Aurora, IL facility
A minimum of 3 years of applicable work experience
Ability to develop and grow long-term client relationships
Strong communication and negotiation skills including the ability to adapt style as needed
Computer skills using Microsoft Office
Ability to make sound decisions with the information at hand
Ability to organize, prioritize and handle multiple work assignments with frequent interruptions
Detail oriented a must
Excellent verbal, written and interpersonal communication skills
Effective listening skills
Our Team
Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.
We will
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
