Review Job Orders for accuracy and completeness regarding postage class, postage rates, and all other billable activities
Verify meter head balances and postage distribution to a Job Order on a daily basis
Verify all activities on the Job Order have been identified and captured and are ready for invoice each week
Enter all new customer information into the POInTS system for proper billing and communicate all information to corporate
Call customers regarding collection of accounts receivable which are over 30 days and under 60 days behind in payment
Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
Communicate with Operations personnel daily to determine issues or problems that may have arisen or are anticipated
Enter and retrieve information using computer systems and applications to update records, obtain information for others and respond to most questions and problems
Administer all databases to include, but not limited to
Input and update of customer address, client meter information, USPS paperwork requirements, mail quality issues, client blast e-mail communications, and TQM compliance
Assist in managing and building client relationship with small to medium customers by being proactive in preventing issues
Assist in analysis and presentation to operations team as needed
Notify management of issues or changes required to enhance and maintain client retention
Complete special reports for clients as necessary (e.g.. client billing reports).
Conduct customer survey phone calls to address the quality of service the client is receiving
Handle incoming client calls and coordinate as necessary with PB staff as necessary
Assist investigations and resolutions of customer mailing concerns arising from services provided
Check with QC and QA for any customer mail issues and take appropriate steps to resolve
Coordinate with staff on client start-ups, special mailings, or specific customer requests
Assist with invoicing process for customers to ensure timeliness and accuracy through monthly review
Call customers regarding collection of accounts receivables
Assist with checking in visitors at the front desk
Manage visitor access badges
Assist with procuring office supplies
Purchase production materials
Manage vendor invoice payments
Manage procurement credit card for the site
All other duties as assigned. Provide back-up support in absence of others
Your background
As a Client Billing Representative, you have
Demonstrated minimum 2 years customer service experience
Demonstrated minimum 3 - 5 years accounting experience
Ability to organize, prioritize and handle multiple work assignments
Excellent verbal, written, presentation and interpersonal communications skills
Ability to maintain high work quality with limited supervision, effectively work individually or in a team environment
Able to handle difficult customer situations with professional and courteous attitude
Based on operational need; must have a flexible schedule to work overtime, which may include weekends, holiday, and/or a different shift with limited or no advance notice
Associate degree (A.A.) in Accounting or Business or two to three years related experience maintaining a computer based record and billing system
Strong analytical and organizational skills and the ability to pay close attention to detail
Must be able to work in a fast-paced environment with frequent interruptions and work effectively under the pressure of deadline
Have a basic enough understanding of English to be able to understand and follow safety and other operational directions communicated in English, irrespective of their native language
Preferred
Experience maintaining a computer-based record and billing system
Our Team
Pitney Bowes Presort Services performs mail sorting; performing some of the work that would typically be performed by the USPS®. For completing this work, Presort Services receives discounted postage rates. By performing this sorting work on behalf of our clients, we are able to share a portion of that discount with them. Our national network of operating centers processes over 17 billion pieces of mail annually. We provide mailers with end-to-end solutions from pick-up at their location into delivery into the postal system network, providing optimal postage savings.
We will
Provide the opportunity to grow and develop your career
Offer an inclusive environment that encourages diverse perspectives and ideas
Deliver challenging and unique opportunities to contribute to the success of a transforming organization
Offer comprehensive benefits globally (PB Benefits and Wellbeing Programs)
Pitney Bowes is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard for race, color, sex, religion, national origin, age, disability (mental or physical), veteran status, sexual orientation, gender identity, or any other consideration made unlawful by applicable federal, state, or local laws.
All qualified applicants, including Veterans and Individuals with Disabilities, are encouraged to apply.
All interested individuals must apply online. Individuals with disabilities who cannot apply via our online application should refer to the alternate application options via our Individuals with Disabilities link.
