Key Responsibilities
Design & Implementation
Deploy and maintain IT and OT infrastructure solutions to support business and manufacturing operations.
Design and implement resilient networks, server environments, and cloud-based solutions.
Support/ Lead infrastructure projects from planning through execution, ensuring minimal disruption to production.
Evaluate and integrate new technologies to drive efficiency and security improvements.
Business-as-Usual (BAU) Support
Provide 3rd-line support for complex technical issues across IT and OT systems.
Ensure maximum uptime of critical business and manufacturing systems.
Proactively monitor, maintain, and troubleshoot networks, servers, and security appliances.
Maintain strong disaster recovery and backup strategies to ensure business continuity.
Utilise the service management tool (e.g. ServiceNow) to record, update, and manage incidents.
Security, Compliance & OT Considerations
Implement and maintain GxP-compliant IT infrastructure within a regulated pharmaceutical environment.
Ensure CFR Part 11 and data integrity requirements are met across all IT/OT systems.
Implement cybersecurity best practices, including network segmentation, vulnerability patching, and Zero Trust principles.
Competencies
Infrastructure & Virtualisation
Strong understanding of VMware vSphere 8+ / ESXi or Microsoft Hyper-V
Operating Systems
Windows Server 2003-2022
Windows Desktop 95-11
Basic Linux administration (Red Hat, Ubuntu)
Networking & Security
Cisco networking (LAN, WAN, VLANs, Routing & Switching)
Enterprise Firewall technologies (PaloAlto, Cisco ASA, Watchguard or similar)
Network segmentation and security (IT/OT best practices)
Backup & Disaster Recovery
Veeam Backup & Replication
Disaster recovery planning & high availability solutions
Database & Application Support
Working knowledge of Microsoft SQL Server (2000-2022) is advantageous
Oracle Database (various versions)
PostgreSQL/ MySQL (desirable)
General IT Expertise
Active Directory, Group Policy, DHCP, DNS
Storage solutions (SAN, NAS, Fibre Channel, iSCSI)
Experience managing and maintaining HPE Synergy infrastructure/ Nimble Storage technologies
Patch and vulnerability management
