You will
Provide clients with technical recommendations and best practices for Ping solutions based on their identity and security needs
Facilitate visibility into company’s product roadmap to help educate and engage customers
Assist with over-the-shoulder configuration help on features and flows
Coordinate and conduct business reviews with customer leadership to highlight success against goals/performance
Assistance in planning, strategizing roll-outs and upgrades for platform adoption by the customer
Provide customers with ad-hoc training to help build the skills in the 'most needed' areas
Engage in the escalation and priority of support tickets created by clients in the program as needed
Provide product demonstrations of Ping technologies
Coordinate with other Ping Identity teams – including Support, Engineering and Product Management teams – to ensure customer needs are being addressed and resolved
Provide feedback to Product Management for future products or enhancements based on trends and requirements
Occasional availability during off-hours to act as a liaison or escalation point of contact due to your customers upgrade or critical implementation of Ping products
Manage ongoing customer needs effectively to ultimately drive high customer retention and loyalty
You have
Understanding of Java and knowledge of web technologies
Must have a minimum of 5 years’ enterprise customer facing experience in a Customer Success, Sales Engineering, Support or Professional Services role
Strong verbal and written communication skills
Strong organizational skills
Experience with SFDC or equivalent CRM systems
Ability to manage proactive and reactive tasks effectively
Proven track record in managing relationships with large enterprise clients
Experience with Identity Management, Access Management or Federation
On-call may be a requirement for this position
You have an advantage if
Experience with Ping Identity solutions and APIs
Experience with Windows and Linux operating systems
General networking knowledge of protocols like HTTP/S, TCP/IP
General knowledge of protocols such as SAML, OAuth, or OpenID Connect is a plus
Bachelor’s Degree in Computer Science or equivalent experience
Salary Range
$120,000 to $140,000
In accordance with Colorado’s Equal Pay for Equal Work Act (SB 19-085) the approximate compensation range for this role in Colorado is listed above. Final compensation for this role will be determined by various factors, such as knowledge, skills, and abilities.
Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special
A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives
Our Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
