This is an individual contributor role, combining technical incident response experience with strong operational coordination. You will work closely with CSE engineers and cross-functional teams to maintain momentum during incidents, support tabletop exercises, and improve our incident response capability.
You will
Act as a Level 2 escalation point for CSE engineers during complex or high-risk security incidents
Coordinate incident response across Cyber Security, Engineering, Infrastructure, Cloud, IT, Product, and other relevant teams
Establish incident priorities, ownership, actions, dependencies, and communication cadence
Support investigation, containment, eradication, recovery, and validation activities
Maintain accurate incident timelines, decision records, action logs, and stakeholder updates
Prepare and support cyber security tabletop exercises, including scenarios, injects, facilitation, and follow-up actions
Develop and improve incident response playbooks, runbooks, escalation paths, and readiness procedures
Lead or support post-incident reviews and ensure lessons learned are converted into tracked improvements
Identify recurring response gaps, operational risks, and opportunities for automation or process improvement
Participate in the Cyber Security Engineering on-call or escalation rota, where required
Collaborate cross-functionally to improve incident response readiness and security outcomes
Requirements
Experience in cyber security engineering, incident response, security operations, SRE, or technical operations
Experience responding to or coordinating security incidents involving multiple teams
Strong operational judgement and the ability to make decisions under pressure and with incomplete information
Experience acting as an incident lead, technical lead, escalation point, or senior responder
Strong written and verbal communication skills, with the ability to communicate technical risk clearly to technical and non-technical audiences
Experience creating or improving incident response playbooks, runbooks, procedures, or post-incident reviews
Experience conducting, facilitating, or supporting tabletop or operational readiness exercises
Ability to influence and coordinate teams without direct reporting authority
Experience with security investigation and response tooling, such as SIEM, EDR, cloud logging, identity telemetry, or security orchestration platforms
Strong understanding of cloud environments, preferably AWS and/or GCP
Understanding of enterprise and SaaS operational environments
On-call and escalation participation is a requirement for this position
You have an advantage if
Experience with Google SecOps and YARA-L
Experience with security orchestration, automation, and bespoke scripting
Experience working with Kubernetes and Docker in development or incident response contexts
Experience with threat intelligence, detection engineering, EDR, identity response, or cloud forensics
Experience improving incident response maturity, operational metrics, or security operating procedures
Life at Ping
We believe in and facilitate a flexible, collaborative work environment. We’re growing quickly, but remain true to the innovative, can-do startup values that got us here. Most importantly, we keep hiring talented, smart, fun, and genuinely nice people because that’s who we want to succeed with every day.
Here are just a few of the things that make Ping special
A company culture that empowers you to do your best work.
Employee Resource Groups that create a sense of belonging for everyone.
Regular company and team bonding events.
Competitive benefits and perks.
Global volunteering and community initiatives
Our Benefits
Generous PTO & Holiday Schedule
Parental Leave
Progressive Healthcare Options
Retirement Programs
Opportunity for Education Reimbursement
Commuter Offset (Specific locations)
Ping is the collective sum of all our individual experiences, backgrounds and influences and we pride ourselves in growing and learning together. We are committed to building an inclusive and diverse environment where everyone’s individuality is respected and everyone has an Identity. In recruiting for new colleagues, we welcome the unique contributions you can bring and encourage you to be your best self.
We are an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex including sexual orientation and gender identity, national origin, disability, protected Veteran Status, or any other characteristic protected by applicable federal, state, or local law.
