Build resources to monitor customer health, proactively identifying opportunities to address risk and drive expansion.
Troubleshoot issues and deliver high-quality technical support, developing a strong command of Pinecone's product and the broader AI/ML ecosystem.
Build processes and capture knowledge to scale and automate support, success, and outreach initiatives.
Partner with Sales on technical discovery, deliver product demonstrations, and contribute to proof-of-concept evaluations.
Provide feedback and contribute as a developer to all elements of the customer experience—from tooling and integrations to documentation and internal workflows.
Requirements
BS in Computer Science or a related technical field or equivalent experience.
Strong technical acumen with the ability to understand and explain APIs, cloud infrastructure, data pipelines, and enterprise software integrations.
Ability to communicate complex technical concepts to both technical and non-technical audiences.
Familiarity with the concepts of embeddings, similarity search, recommendation systems, and RAG.
Thrives in a startup environment: resourceful, adaptable, and proactive in creating solutions.
Proficiency in one or more popular programming languages (Python, JavaScript).
Bonus Points
Experience with Datadog or similar monitoring tools.
Experience working with cloud platforms (AWS, GCP, Azure).
Perks & Benefits
Comprehensive health coverage including medical, dental, vision, and mental health resources
401(k) Plan
Equity award
Flexible time off
Paid parental leave
Annual Company Retreat
WFH Equipment Stipend
All qualified applicants will receive considerations for employment without regard to race, color, religion, sex, age, disability, marital status, familial status, sexual orientation, pregnancy, gender identity, gender expression, national origin, ancestry, citizenship status, veteran status, and any other legally protected status under federal, state, or local anti-discrimination laws.
