Are an experienced problem solver, skilled at resolving complex issues.
Are knowledgeable about runbook/orchestration automation.
Possess strong interpersonal skills, are customer-centric, and thrive in culturally diverse environments.
Are a team player.
Desirable Competencies
3-5 years of experience in ServiceNow development.
Proficiency in ServiceNow scripting, workflows, and integrations.
Experience with software development methodologies such as Agile or Waterfall.
Familiarity with IT Service Management (ITSM) and IT Operations Management (ITOM) processes.
2+ years of experience coding ServiceNow features or similar platforms.
Experience in developing, configuring, and customizing the ServiceNow platform to meet business needs.
Ability to collaborate with cross-functional teams to identify and prioritize business requirements.
Expertise in writing clean, efficient, and maintainable code.
Conducting code reviews and quality control checks to ensure efficiency and productivity.
Debugging and fixing technical issues.
Producing and executing test cases to ensure software quality.
Documenting code and application functionality.
Staying updated on emerging trends and technologies in ServiceNow development.
ITIL Foundation level knowledge and familiarity with frameworks such as COBIT, IT4IT is a plus.
Experience with Web Services, APIs, and database-level integrations/ETL.
Proficiency in Web Technologies (XML, HTML, JavaScript, Web Services) and experience working in a SaaS environment.
Ability to drive design and strategy around automation tools.
Understanding of technical components such as LDAP, VPN, SSL, and other related technologies.
Must be fluent in English, both written and spoken.
A degree or equivalent qualification, preferably in Information Technology, with proven experience in technical development roles.
