Requirements Gathering: Collaborate closely with stakeholders (Digital Marketing, Operations, Finance, Supply Chain, Payments) to document requirements for new features or system evolutions.
3. E-commerce IT Project Management
Design: Draft detailed Functional Specification Documents (FSD) ensuring clarity and exhaustiveness for development teams.
Coordination: Synchronize technical and business teams throughout all solution integration phases.
Quality Assurance (QA/UAT): Define, plan, and execute User Acceptance Testing (UAT) plans to validate deliverable compliance.
4. Communication & Stakeholder Management
Facilitation: Streamline exchanges between business units, IT, and external service providers.
Workshops: Lead co-design workshops and arbitration meetings to align technical and business visions.
Reporting: Regularly communicate project progress and system health to management.
👤 Your Profile
Education & Experience
Proven Experience: Significant expertise as an IT Business Analyst, ideally gained within the E-commerce ecosystem or on large-scale IT integration projects.
OMS Knowledge: Advanced knowledge of Fluent Commerce is highly recommended. As the benchmark OMS for the Western Europe zone, your proficiency with this tool will be a decisive factor in the E-commerce architecture.
Digital Ecosystem: Strong knowledge of major E-commerce platforms (Salesforce Commerce Cloud, Shopify Plus) is a major asset.
Support Culture: Solid experience in IT project support and incident management is essential.
Technical & Soft Skills
Collaboration Tools: Proficiency in project management tools (Confluence, ServiceNow).
Technical Competencies: Proficiency in integration technologies including MFT, ESB, APIs, Event-driven architecture, and ETL is required.
Analytical Mindset: Ability to translate complex business issues into actionable technical solutions.
Interpersonal Skills: Ability to unite multidisciplinary teams in a dynamic, international environment.
Languages
English: Full professional proficiency (oral and written) is mandatory to thrive within the Europe platform and interact with our international hubs.
French: not required but it’s a plus.
