Photon Interactive
From Photon Interactive's careers page
Status: listed on the employer's own careers page when we last checked (daily). Confirm on their site before applying.
Greetings Everyone
Windows Server & Infrastructure Support
Manage, configure, and troubleshoot Windows Server OS (2016/2019/2022).
Handle, escalated L2 issues from L1 teams and provide root cause analysis (RCA) with corrective and preventive actions.
Perform daily server health checks, performance tuning, and capacity monitoring.
Conduct server provisioning, disk and storage management.
Perform backup and restore operations using enterprise backup tools (e.g., Veeam, Commvault, NetBackup).
Manage virtualization platforms including VMware vSphere and Hyper-V.
Directory Services & Core Infrastructure
Administer Active Directory, including user/group management, Group Policies, FSMO roles, and domain health.
Design & Manage DNS, DHCP.
Support Remote Desktop Services (RDS), IIS, and Certificate Services (AD CS).
Ensure high availability and disaster recovery readiness.
Patch, Security & Compliance
Perform patch management using Azure Update Management.
Ensure IT security compliance, and vulnerability remediation.
Apply security hardening standards, baseline configurations, and audit recommendations.
Support incident response and security-related escalations.
Azure & Cloud (L2 Support Engineer Responsibilities)
Azure / AWS Virtual Machines
Azure / AWS Virtual Networks (VNet), NSG, Load Balancers
Azure / AWS Storage (Blob, File, Managed Disks)
Azure / AWS Backup and Azure Site Recovery
Monitor and troubleshoot Azure resources using Azure Monitor, Log Analytics, and Alerts.
Support Azure Active Directory, Azure AD Connect, and identity synchronization issues.
Manage Azure RBAC, subscriptions, and access controls.
Perform Azure VM provisioning, resizing, disk expansion, and performance optimization.
Support hybrid environments integrating on-premises infrastructure with Azure.
Monitor and optimize Azure costs using Azure Cost Management.
Assist in on-prem to Azure migration activities and post-migration support.
Troubleshoot network connectivity issues (VPN and basic ExpressRoute support).
Automation & Scripting
Use PowerShell scripting for automation, reporting, and bulk administrative tasks.
Develop scripts for user management, server health checks, and Azure operations.
ITSM, Documentation & Collaboration
Participate in Incident, Change, and Problem Management processes (ITIL).
Maintain detailed documentation, SOPs, and knowledge base articles.
Collaborate with Internal engineers, cloud architects, and security teams for complex issues.
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