JOB PURPOSE
Responsible for governing the full lifecycle of Statements of Work (SOWs), Work Orders (WOs), Change Requests (CRs), and financial/operational compliance across PHINIA’s IT Managed Services ecosystem. This role partners closely with the IT Vendor Management Office (VMO), tower leads, and suppliers to ensure flawless operational execution, financial accuracy, and contractual discipline.
KEY RESPONSIBILITIES
Key Responsibilities
Manage the end‑to‑end SOW lifecycle, including scoping, drafting, redlining, routing for approvals, acceptance criteria alignment, version control, and document repository hygiene.
Enforce VMO governance & workflow discipline, ensuring no work begins without an approved PO/SOW, tracking WO/PO progression, maintaining VMO trackers, and driving adherence to approval paths.
Administer contractual updates, aligning Change Requests, amendments, SIAM (Service Integration and Management) matrices, and cross‑functional roles & responsibilities across IT towers and suppliers.
Govern KPIs, SLAs, and performance obligations, reviewing monthly results, validating service delivery, escalating variances, and ensuring alignment with various IT towers and their supporting referenced contract schedules.
Ensure financial accuracy and compliance by reconciling supplier invoices and milestone billing with contract pricing exhibits (Attachment H), identifying variances, and ensuring audit‑ready documentation in the VMO hub.
Coordinate vendor and stakeholder governance, facilitating cadence meetings, tracking commitments, capturing decisions, and maintaining contract‑related artifacts according to VMO standards.
Required Skills
3–7 years' experience in contract administration, SOW management, procurement operations, or IT vendor management.
Bachelor’s degree in supply chain management or related field.
Understanding IT Managed Services, including Cloud, Network, EUC (End User Compute), Security, Service Desk, and Data Center environments.
Strong working knowledge of SLA governance, KPI validation, and service performance reporting.
Experience reading, interpreting, and maintaining SOW schedules, responsibility matrices, and commercial exhibits.
Proficiency with Excel‑based pricing models, milestone billing, and reconciliations.
Ability to coordinate across cross‑functional technical teams and suppliers, maintain clarity, documentation, and communication discipline.
Notices ambiguities in SOWs instantly and corrects them before they become issues.
Can push back diplomatically when suppliers bypass process.
Maintains impeccable records — everything audit‑ready.
Understands both commercial terms and operational impacts.
Communicates complex contractual issues in simple, executive‑friendly language.
Preferred Skills
Familiarity with SIAM frameworks to interpret R&R matrices across service providers.
Experience with Work Order governance, including template compliance, PO readiness, and milestone tracking.
Exceptional attention to detail, governance mindset, and ability to enforce process adherence diplomatically.
Strong communication skills with the ability to simplify complex contract topics for non‑technical stakeholders.
WHAT WE OFFER
We provide compensation and benefits programs intended to attract, motivate, reward, and retain an incredibly talented, globally diverse workforce at all levels within our organization. Our compensation programs are informed by market data and business needs, and we are committed to providing equitable and competitive compensation. We are committed to providing our team with quality and competitive benefit programs, including health and well-being resources, family-centric policies, and an agile workplace program, where not precluded by collective bargaining agreements or national statutory plans. Plans are benchmarked for competitiveness and value.
We provide formal development opportunities at all levels and stages of employee careers. These opportunities are delivered in a variety of formats to make our portfolio of solutions agile, sustainable, and scalable to support our employees in developing the skills needed to succeed.
WHAT WE BELIEVE
Product Leadership - Innovation that brings value to our customers
Humility - Seeking out diverse perspectives and working collaboratively
Inclusivity - Recognizing our differences makes us stronger; we are bold and intentional
Net-Zero - Committed to energy efficiency, waste reduction and beneficial reuse
Integrity - Taking responsibility for our decisions and doing what is right
Accountability - Taking ownership of our actions and driving results
SAFETY
You will consistently hear us say Safety First! We are committed to continually improving our strong safety performance supporting the health and wellness of our employees!
We also believe employee health and safety is everyone’s responsibility. We encourage safety learning and collaboration to help employees understand and follow applicable safety policies, standards, and procedures and identify opportunities to minimize or eliminate risk. Work is expected to be conducted in a manner that stresses the importance of preventing incidents and illnesses, including attending all required safety meetings and trainings. It is expected that all incidents, near misses, and unsafe conditions are immediately reported to the direct manager, Human Resources, or Safety Representative.
EQUAL EMPLOYMENT OPPORTUNITY
PHINIA is an equal employment opportunity employer such that all qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability or protected veteran status.
VISA SPONSORSHIP
PHINIA does provide sponsorship for employment visa status based on business need. However, for this role, applicants must be currently authorized to work on a full-time basis, in the country where the position is currently based.
NO UNAUTHORIZED REFERRALS FROM RECRUITERS & VENDORS
Please note that PHINIA does not seek or accept unsolicited resumes or offers from third party recruiters or staffing agencies associated with any published or unpublished employment opportunities. Any unsolicited information sent to PHINIA will be considered as unencumbered and free from any fee or charge whatsoever. Only members of our Human Resources Team have the authority to engage or authorize recruiting services, which must be agreed upon before the unsolicited resume or offer is received.
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Advancing sustainability today, powering a cleaner tomorrow. Join us on this shared journey to a brighter tomorrow. For more information about PHINIA, please visit www.phinia.com.
