The Senior IT Operations Administrator at phData will be expected to
Manage and resolve IT support requests from employees, spanning device, account, application, server, and service issues.
Work with different MDM systems and execute app deployments, policy implementations, and configuration automations.
Maintain an Entra ID domain with user accounts, dynamic groups, and enterprise app integrations.
Have an in-depth understanding of creating and managing accounts for new employees, and de-provisioning accounts for departing employees.
Procure and ship new laptops to employees, and wipe devices received from exiting employees for reuse.
Participate in regular security tasks and conduct timely review of security alerts across multiple platforms.
Be a tech specialist and a technical mentor to the team as needed.
Create design and planning docs to drive well–defined IT implementations.
Work on a variety of organization-wide applications and infrastructure projects with minimal downtime and disruption, including migrations, optimizations, security enhancements, SSO, provisioning, and automation.
Work in rotational shifts to support end users and provide uninterrupted global IT coverage.
Education, Experience, and Other Requirements
Require the following hands-on experience: Entra ID (Azure Active Directory), Intune (Microsoft Endpoint Manager) or Jamf, Windows, macOS, Microsoft Defender, Google Workspace/GSuite
Any of the following hands-on experience is a plus: Office 365, Sentinel, AWS Workspaces, AWS Cloud, Azure Cloud, Jira service management, OpenVPN, Networking, etc.
Extensive experience and excellent troubleshooting, installation, and maintenance skills on all operating systems, laptop hardware, and other IT devices.
Experience in configuring and managing different SIEM, Network, and AV monitoring tools.
Excellent communication skills, both written and verbal.
Strong problem-solving and time management skills.
Detail-oriented.
Bachelor's degree either in IT or Computer Science preferred.
A total of 7+ years of experience with at least 3 years as a System Administrator or similar.
Work in an environment with rotating shifts including morning and afternoon shift 9 AM to 6PM & 2 to 11 PM
Why phData? We offer
Medical Insurance for Self & Family
Shift Allowance
Term Life & Personal Accident
Wellness Allowance
Broadband Reimbursement
2-4 week bootcamp and provide continuous learning opportunities to enhance your skills and expertise
Other perks include paid certifications, professional development allowance and additional compensation for creating company-approved content (dashboards, blogs, videos, whitepapers, etc.)
#LI-DNI
phData celebrates diversity and is committed to creating an inclusive environment for all employees. Our approach helps us to build a winning team that represents a variety of backgrounds, perspectives, and abilities. So, regardless of how your diversity expresses itself, you can find a home here at phData. We are proud to be an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, veteran status, genetic information, disability, or other applicable legally protected characteristics. If you would like to request an accommodation due to a disability, please contact us at People Operations.
