This job is also eligible to participate in PG&E’s discretionary incentive compensation programs.
A reasonable salary range is
Bay Area Minimum: $129,000
Bay Area Maximum: $207,00
Job Responsibilities
Data Analytics & Insights: Analyze issue and escalation data to identify trends, risks, root causes, aging, recurring themes, and opportunities for improvement.
Dashboards & Reporting: Develop and maintain dashboards, scorecards, reporting platforms, and visualizations that provide actionable visibility into program and regional performance.
Metrics & Data Governance: Establish performance measures, metric definitions, data standards, and quality controls to ensure consistent and reliable reporting.
Executive & Operational Reporting: Translate data into concise reporting, insights, and performance narratives that support leadership decisions, operating reviews, and strategic priorities.
Process & Guidance Development: Develop and maintain governance standards, procedures, workflows, playbooks, guidance documents, templates, job aids, and other standard work.
Program Governance & Enablement: Provide governance, quality assurance, tools, training, and support to drive consistent execution across regional issue and escalation management resources.
Knowledge Management & Training: Maintain program resources and repositories and support onboarding, capability development, and best-practice sharing.
Reporting & Process Improvement: Continuously improve data capture, dashboards, reporting automation, processes, tools, and analytical capabilities based on business needs and user feedback.
Cross-Functional Support: Support initiatives requiring data analysis, reporting, process development, stakeholder coordination, and execution support.
Qualifications
Minimum
Bachelor degree or equivalent experience in business.
8 years of related experience or equivalent
Desired
Ability to influence leaders inside and outside of the department through data analysis, insights and recommendations
Ability to lead large and complex projects working with cross-functional teams
Ability to create compelling business cases based on complex business environments and inputs
Adept at addressing issues with diplomacy and tact
Excellent negotiation skills.
