Maintain clear scope, milestones, risks, dependencies, user insights, telemetry, documentation and transition plans.
Coordinate Business Units, GTMx, GCA, CMO, PIC, POD members and peer D&T teams to minimize handoffs and sustain adoption.
3. Required Capabilities & Competencies
Technology engagement and adoption; business transformation; technology product and portfolio lifecycle; technology scouting.
Experience and workflow design; UX/CX; journey design; agent hand-offs; adoption telemetry and service integration.
Governance readiness and clearance coordination across legal, privacy, risk, compliance and security stage gates; stakeholder influence; POD collaboration and value realization.
Outcome ownership: connects decisions to measurable business, user, service and transformation outcomes.
AI-first and enterprise-minded: applies responsible AI, reuse, architecture, security, privacy and scale principles appropriate to the work.
POD collaboration: enables clear accountability, effective cross-functional execution and minimal handoff friction across Business Units, GTMx, AITO, GCA, CMO, PIC and peer D&T capabilities.
Precision and learning: communicates clearly, documents decisions, uses evidence and telemetry and continuously improves delivery.
Bachelor’s degree or above, preferably in Computer Science, Information Technology, Engineering, Design or Management.
8+ years of progressive relevant experience based on a bachelor’s degree, where a master’s or doctoral degree may reduce the years required, including 3+ years in the pharmaceutical or healthcare industry, with scope and judgment consistent with this role.
Agile delivery, product metrics, adoption measurement and evidence-based iteration. Agile and product certifications are preferred (e.g. CSPO / PSPO, CSM / PSM, and SAFe POPM or SAFe Agilist for scaled-agile environments).
Demonstrated ability to work across business, product, technology, data and governance stakeholders in a matrixed environment.
Experience of the China commercial, technology, data or vendor environment is preferred.
4. Key Collaboration
coordinates governance readiness and clearance with Legal, Privacy, Risk, Compliance and Security, which retain the relevant approval authority.
5. Measures of Success
Timely, high-quality delivery against agreed transformation, adoption, technical portfolio, experience and governance outcomes.
Higher adoption and measurable value from legacy and AI-enabled products, with effective POD contribution and sustained ownership.
Better use of telemetry and user insight to improve products, workflows and service integration.
Timely, evidence-based governance readiness and clearance coordination, with transparent risks, decisions, dependencies and accountable approval owners.
Pfizer is an equal opportunity employer and complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
Information & Business Tech
