How You Will Achieve It
Engaging on promotional science-based brand messages where product could support HCP in meeting patient need with engagement also focused on broader range of content (e.g disease state)
Acting as key point of contact for seamless (compliant) reactive only connection to Pfizer SMEs and resources
Responsible for onboarding customers to new operating model and to new platforms (e.g., Digital Engagement Portal)
Orchestrating an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services, in conjunction with the Pfizer Virtual Health Representative team who are on hand providing virtual support.
Leading relationships with Health Care Professionals travelling across metro and rural locations as well as providing support virtually.
Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it.
Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states treated. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care.
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer.
Establishing a strong working relationship with the Pfizer virtual Health Representative, KAM and SME Teams and sharing insights from customers to make our digital service offering even better.
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements.
Must Have
A Tertiary Degree preferred in Business or Science or a healthcare background (e.g. pharmacist, nurse) with solid knowledge of the industry.
Curiosity and an entrepreneurial mindset.
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients.
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders.
Solid understanding of the digital space and a willingness to keep learning and upskilling.
Strategic thinking and planning to help customers see beyond the day-to-day.
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures.
Sound knowledge of and proven support of Pfizer Policies and Procedures, Compliance requirements as well as the Medicines Australia Code.
Demonstrated completion of Medicines Australia training program
Able to connect with customers virtually and in person.
Can-do attitude and a work ethic underpinned by determination and commitment
Valid Driver's Licence
Work Location Assignment: Flexible
Work Location Assignment: Remote - Field Based
At Pfizer we care about our colleagues’ wellbeing and offer a range of great benefits for them, including:
Paid parental leave
Access to Health & Wellness apps
Career Growth Experiences program
Recognition & rewards program
Paid volunteer days
Life Insurance Benefits
Pfizer Learning Academy access to top content providers
Access to flu vaccines & skin checks
Options to purchase additional leave
Salary packaging & novated lease options
Benefits listed may vary depending on your position and location and may be subject to change.
Pfizer Australia and New Zealand’s diverse workforce represents the patients we serve and the communities in which we operate. With a focus on Diversity, Equity & Inclusion (DE&I), Pfizer ANZ ensures our people are heard and cared for. We offer engagement opportunities in both Colleagues Resource Groups (CRGs) and workstreams across: Culture and Tradition, Reconciliation @ Pfizer (RAP), Gender Equity (GEN), Disability and through the Out Pfizer Employee Network (OPEN) for our LGBT + colleagues and allies.
If you require reasonable adjustment during your application, please reach out to the Talent Acquisition Manager.
To learn more about acceptable and prohibited uses of AI during the recruitment process, please review our candidate AI-use guidelines available on Pfizer Careers.
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