ESSENTIAL JOB FUNCTIONS
The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign the functions to this job at any time due to reasonable accommodation or other reasons. Job functions include the following. Other duties may be assigned.
Provide superior customer service in all aspects of the job.
Initiate credit collection efforts on delinquent accounts.
Develop relationships with customers in order to aid collection efforts.
Develop and recommend payment solutions for delinquent customers.
Coordinate with operational employees to aid in collection efforts.
Evaluate customer records and reduce/extend credit line or place credit hold based on account analysis. Responsible for monitoring additional exposure on delinquent accounts and consulting with Department Mangers, account reps and supervisor on marginal credit issues.
Prepare and facilitate regular credit meetings with appropriate operations personnel; review delinquent accounts and disputes.
Run, update, and distribute monthly reports.
Determine and manage accounts sent to collections and/or legal.
Determine charge backs and write offs of unrecoverable accounts on a monthly basis and present to supervisor, account reps and department manager.
Notify operational staff of items that effect cost center.
Prepare and file pre-liens on rental equipment as necessary and issue releases in exchange for payments. File stop notice/mechanic liens. With supervisor approval, refer to attorney, as necessary. Follow up on daily activity.
Recover Bad Debt through appropriate channels when necessary.
Reconcile assigned accounts, provide documents as requested, execute credit reference and process return mail.
Maintains punctual, regular, and predictable attendance.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, safely and in alignment with Peterson’s core values. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
Associates Degree from a fully accredited college in Business or other closely related field; and a minimum of three years of directly related experience in credit collections preferably in a heavy industrial environment; or an equivalent combination of education and work experience.
CERTIFICATES, LICENSES, REGISTRATIONS
N/A
Peterson Holding Company is committed to equal employment opportunity and affirmative action. Minorities, females, veterans, and individuals with disabilities are encouraged to apply. A drug screen and background check is required.