This Senior Specialist, Pet Services Operations is responsible for driving the operational performance, consistency, and execution of Petco’s Grooming and Dog Training service offerings. Working under minimal supervision with wide latitude for independent judgment, this role plans and coordinates cross-functional projects, ensures field readiness for new programs, and maintains core operational resources, SOPs and service toolkits.
This role serves as the central operational connector between Field Operations, Store Operations, Training & Education, Product, Maintenance, and Supply Chain to resolve complex field operational issues and ensure seamless customer and partner experience.
Duties and Responsibilities
Manage assigned cross-functional projects of diverse complexity and scope from planning through execution, including workplans, milestone tracking, and stakeholder alignment to achieve measurable team objectives.
Coordinates pilot programs, product testing, and initiative rollouts in collaboration with Field Ops and Training & Education teams, evaluating operational readiness and field capacity.
Track project milestones and analyzes performance metrics to ensure on-time, in-scope delivery and identify operational trends.
Maintain, update, and refines service toolkits, SOPs and field-facing resources, recommending new methods and procedural improvements to enhance operational consistency.
Coordinate with Field Operations and Store teams to ensure readiness for tool deployment, equipment use and policy adoption across locations.
Investigates and provides solutions to field inquiries and operational issues related to grooming and dog training operations; anticipates problems and recognizes when to deviate from standard practices to resolve challenges.
Facilitate product trials, supply ordering processes, and day-to-day vendor communications related to grooming and dog training operations.
Monitor supply levels and coordinate with supply chain and maintenance to ensure grooming salons have the necessary inventory and assets.
Assesses salon maintenance issues and coordinates timely resolution with appropriate partners to minimize operational downtime and partner disruption.
Serve as a key connector between Field Ops, Store Ops, Training & Education, Maintenance and Product teams to ensure successful execution of initiatives.
Partners with. Manager to evaluate execution timelines with business priorities and field capacity, exercising independent judgment to manage competing deadlines.
Identifies opportunities for process improvement, develop practical solutions, and executes implementation to optimize.
Leverages reporting systems (such as MicroStrategy and Excel) to query data, uncover operational insights, and recommend data-driven solutions to support decision making.
Supervisory Responsibility
This position will not have supervisor responsibility.
Minimum Qualifications
Bachelor’s degree in Business, Operations, Supply Chain, or a related field.
5+ years of experience in project management or operations, preferably within pet services (grooming, dog training) or multi-unit retail environment.
Required Skills
Strong understanding of grooming operations, service safety standards and field execution dynamics
Experience managing cross-functional projects, timelines, and vendor relationships
Proficiency in using MicroStrategy to query and pull data and Excel to analyze data and develop insights.
Effective written and verbal communication skills with the ability to influence without direct authority.
Detail-oriented with strong organizational, follow-through, and problem-solving capabilities.
#LI-AT2
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
Petco Animal Supplies, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, protected veteran status, or any other protected classification.
The pay ranges outlined below are presented in accordance with state-specific regulations. These ranges may differ in other areas and could be subject to variation based on regulatory minimum wage requirements. Actual pay rates will depend on factors such as position, location, level of experience, and applicable state or local minimum wage laws. If the regulatory minimum wage exceeds the minimum indicated in the pay range below, the regulatory minimum wage will be the minimum rate applied.
$73,800.00 - $122,200.00
/ year
For a more detailed overview of Petco Total Rewards, including health and financial benefits, 401K, incentives, and PTO -see https://careers.petco.com/us/en/key-benefits
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