Essential Duties and Responsibilities
Install, configure, upgrade, patch, and troubleshoot software, operating systems, and supporting infrastructure.
Manage user accounts, groups, access permissions, and file-share access using Active Directory and related tools.
Investigate, diagnose, and resolve system incidents, service requests, and escalated end-user issues in accordance with established procedures and service-level requirements.
Monitor system health, performance, capacity, and availability; identify issues and coordinate corrective actions with appropriate technical teams.
Maintain accurate system documentation, configuration records, standard operating procedures, knowledge articles, and incident-resolution notes.
Support backup, restoration, patching, vulnerability remediation, and change-management activities, as assigned.
Coordinate with network, cybersecurity, database, application, vendor, and help desk personnel to resolve cross-functional technical issues.
Communicate system status, technical risks, service impacts, and recommended actions to technical personnel and nontechnical stakeholders.
Support validation activities for regulated IT systems, including maintaining required procedures, documentation, status reporting, and coordination with clients, developers, and operational personnel, as applicable.
Monitor and support compliance with applicable Government audit, cybersecurity, and regulatory requirements relevant to assigned systems.
#PDSS
Qualifications
Basic Qualifications
Bachelor’s degree and 1+ years of relevant experience; or HS and 5+ years of relevant experience in lieu of a bachelor's degree.
Experience with software installation, upgrades, configuration, and troubleshooting.
Experience supporting DoD networks or comparable enterprise environments.
Knowledge of IT troubleshooting, documentation, and system-support practices.
Current CompTIA Security+ certification.
U.S. citizenship required.
Ability to obtain a Secret security clearance.
Ability to obtain a DoD Common Access Card (CAC).
Preferred Qualifications
Knowledge of DoD security requirements.
Experience with Active Directory, Windows file shares, user-account administration, and permissions management.
Knowledgeable in databases and client database connections.
Knowledgeable with system monitoring, patch management, backup and recovery, and vulnerability remediation.
Current or recent CAC, issued within the past 90 days.
Active DoD Secret clearance, or an inactive Secret clearance that has been inactive for no more than two years.
Experience supporting regulated IT systems or maintaining compliance-related technical documentation.
Target Salary Range $66,000 - $106,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
