This is not a traditional business development role. The primary responsibility is program and account delivery. However, the successful candidate must have the business acumen and customer relationships to recognize on-contract growth opportunities, expansion opportunities, and new business opportunities within existing accounts and the broader New England region.
The ideal candidate is someone who can run the business, not simply manage the projects, someone who takes ownership of delivery, customer relationships, financial performance, team leadership, and the future growth of the account.
Key Responsibilities
Program & Delivery Management
Lead multiple software development, application maintenance, and IT support programs.
Ensure programs are delivered on schedule, within budget, and in accordance with contractual commitments.
Establish strong program governance, including schedules, milestones, risks, issues, dependencies, and performance reporting.
Provide leadership and direction to program managers, technical leads, developers, business analysts, testers, and other delivery resources.
Proactively identify delivery risks and develop effective mitigation plans.
Ensure appropriate processes are in place for requirements management, testing, release management, production support, and overall SDLC execution.
Maintain strong delivery discipline while adapting processes and methodologies to the customer's environment.
Ensure customer commitments are clearly understood by delivery teams and consistently met.
Customer Relationship Management
Establish and maintain strong relationships with customer executives, IT leadership, program managers, and business stakeholders.
Serve as a trusted advisor and senior point of contact for assigned programs.
Understand customer priorities, challenges, business needs, and future technology requirements.
Communicate effectively with both technical and non-technical stakeholders.
Proactively address customer concerns and resolve issues before they become escalations.
Lead customer meetings, program reviews, status discussions, and executive briefings as required.
Build relationships that support long-term customer satisfaction and account growth.
Represent Peraton professionally and strengthen the company's position within customer organizations.
Account & Financial Management
Maintain accountability for program and account financial performance.
Monitor revenue, cost, staffing, utilization, forecast, backlog, and EBIT performance.
Identify and implement actions to improve program and account profitability.
Ensure staffing levels and resource assignments are aligned with contractual commitments and financial objectives.
Work with account leadership and finance organizations to maintain accurate financial forecasts.
Identify financial risks and take corrective action when required.
Understand the relationship between scope, staffing, delivery performance, customer satisfaction, revenue, and EBIT.
Maintain appropriate financial discipline across assigned programs and accounts.
Contract & SOW Management
Manage large IT contracts involving application maintenance and support, software development, and staff augmentation.
Develop and manage Statements of Work (SOWs), including scope, assumptions, staffing, schedules, deliverables, and pricing.
Work with technical teams to develop realistic estimates and delivery approaches.
Identify scope changes and potential contract modifications.
Support customer discussions and negotiations regarding scope, schedule, staffing, and funding.
Ensure contractual requirements and assumptions are clearly understood by delivery teams.
Monitor contract performance and proactively identify potential scope, funding, or delivery issues.
Account Growth & Opportunity Identification
Proactively identify on-contract growth opportunities, contract expansion opportunities, and new business opportunities within assigned customer accounts and the broader New England region.
Develop strong relationships with customer stakeholders to understand emerging business and technology needs.
Identify opportunities to expand existing programs, add capabilities, increase scope, or pursue follow-on work.
Maintain awareness of customer budgets, priorities, upcoming initiatives, and procurement activities.
Bring potential opportunities to account leadership and work collaboratively to qualify and develop them.
Partner with account leadership, capture, business development, and technical teams to develop opportunities.
Support development of SOWs, estimates, proposals, presentations, and customer briefings.
Help convert identified opportunities into funded work while maintaining primary accountability for program delivery.
Qualifications
Required Qualifications
12+ years of IT experience, with significant experience managing software development, application maintenance, and/or IT support programs.
Demonstrated track record of successfully delivering complex IT programs.
Strong experience managing software development projects and application maintenance/support operations.
Strong understanding of the Software Development Life Cycle (SDLC).
Experience managing technical teams and working with software architects, developers, business analysts, testers, and other technical resources.
Strong customer relationship management skills, including experience working directly with senior customer stakeholders.
Experience developing Statements of Work, estimates, staffing plans, schedules, and delivery assumptions.
Experience managing large IT contracts involving maintenance and support, software development, and/or staff augmentation.
Strong understanding of program and account financial management, including revenue, cost, staffing, forecasting, and EBIT/margin.
Experience with Agile methodologies and the ability to adapt delivery practices to different customer environments.
Demonstrated ability to identify account growth opportunities and contribute to development of new work.
Excellent written, verbal, presentation, and executive communication skills.
Ability to manage multiple priorities and operate effectively in a complex customer environment.
Must a US Citizen or Green card holder.
Must reside within reasonable commuting distance of the Boston, Massachusetts and Rhode Island markets and be available for occasional onsite customer meetings and program activities.
Preferred Qualifications
Bachelor’s degree in computer science, Information Technology, Business, Engineering, or a related field.
Experience working with state and local government customers.
Previous experience supporting Massachusetts or Rhode Island state agencies.
Experience with application modernization and legacy technology environments.
Experience managing large, multi-year government IT contracts.
Experience managing a combination of fixed-price, time-and-materials, and labor-hour contracts.
Experience with government procurement and contracting processes.
Experience managing distributed technical teams.
PMP certification strongly preferred.
Experience identifying and developing expansion opportunities within existing government accounts.
Experience working with application maintenance and support organizations.
Experience managing staff augmentation programs.
Target Salary Range $135,000 - $216,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
