Provides technical advice and guidance on installation, adaptation, configuration, or enhancement of technical products, programs, and systems.
Tests, trains, and fields support to customers regarding technical aspects of designated systems and services. Provides expertise for the resolution of technical problems, troubleshoots products, and modifies products to customer requirements.
Maintains trouble logs, instructs users in the use of computers. Investigates information, network, and communications needs of users and makes recommendations regarding software and hardware purchases.Performs basic PC, PBX
Provides training to customers.
Travel is frequent and work is generally performed at the customer site.
Partners with developers and engineers to reduce reoccurring incidents.
Answers questions about installation, operation, configuration, customization and usage of designated systems and services.
Qualifications
Basic Qualifications
High School Diploma and 3 years of experience
U.S. citizenship or Green Card holder is required. Candidates must be able to successfully pass a City of Irvine Live Scan background check and complete and pass a polygraph examination.
Excellent customer service skills with a demonstrated ability to communicate effectively with end users.
Experience providing technical support and performing technical analysis.
Strong front-line troubleshooting skills with basic to intermediate knowledge of networking concepts such as TCP/IP, VPN, DNS, and DHCP.
Hands-on experience installing, configuring, adapting, and enhancing technical products, software, and systems.
Proficiency in common software and hardware technologies used in enterprise environments.
Ability to work efficiently under pressure and meet strict deadlines in a fast-paced setting.
Experience supporting conferencing platforms including Zoom and Microsoft Teams.
Proficient in supporting Microsoft technologies such as Active Directory, Azure AD, Intune, and Microsoft 365 applications.
Working knowledge of IT service management tools like ServiceNow, Jira, or similar platforms.
Preferred Qualifications
ITIL v4 certification (preferred, not required)
Experience supporting a public entity, large non-profit, or large corporation (highly preferred)
Experience working directly with C-level executives is a strong plus
Physical Requirements
This position requires a combination of desk-based and hands-on technical work supporting enterprise IT infrastructure and equipment deployments. Approximately 80% of the role is performed at a workstation, while 20% involves physical activities related to hardware installation, troubleshooting, inventory management, and equipment decommissioning.
Must be able to lift, carry, push, and move IT equipment weighing up to 50 pounds unassisted, including servers, UPS units, network switches, desktop systems, monitors, and related hardware. Heavier equipment may require team lifting or the use of material handling equipment.
Ability to stand, walk, bend, stoop, kneel, crouch, and work in confined spaces for extended periods while installing, troubleshooting, and maintaining IT equipment.
Ability to climb ladders and work above or below desk level to install and trace network cabling, perform equipment installations, and access telecommunications and server room infrastructure.
Must possess the manual dexterity and fine motor skills necessary to work with server components, network equipment, patch panels, cabling, and other technical hardware in confined spaces and varying lighting conditions.
Ability to safely operate material handling equipment, including hand trucks and pallet jacks, for the transportation and movement of IT equipment and inventory.
Support asset management and e-waste activities, including equipment decommissioning, inventory audits, hardware packaging, pallet organization, hard drive removal, and preparation of retired equipment for secure disposal or recycling.
Maintain organized storage, inventory, and equipment staging areas to support operational efficiency and asset accountability.
Must be able to work in office, warehouse, data center, telecommunications closet, and field environments while adhering to all applicable safety requirements.
This role requires the ability to regularly handle, deploy, relocate, and decommission enterprise IT equipment as part of daily operational responsibilities.
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
