Support functions to the data center operations and equipment in a rack and network cabling infrastructure.
Day to Day Responsibilities
Install, configure, and maintain data center hardware, including servers, racks, network equipment, and power distribution units (PDUs).
Manage cable infrastructure, including structured cabling and fiber optic systems, ensuring compliance with industry standards.
Conduct equipment troubleshooting, diagnostics, and repairs to minimize downtime and optimize performance.
Collaborate with network and system engineers to ensure seamless integration of hardware with the data center environment.
Support approved modifications via change control standards to the environment to meet case requirements.
Provides advanced technical advice and guidance on installation, adaptation, configuration of rack components, and programs supporting Data Center raised floor IT systems. Performs problem resolution on the telephone with account teams and Peraton shared services teams, through a series of steps to determine problem and classify level, priority and nature of the problems with systems in a Data Center.
Provides expertise for the resolution of data center IT floor space rack equipment and cabling technical problems
Provides expert and second-tier technical support for the installation and repair of complex rack /network cabling configurations.
Review’s system and configurations for workload planning in the data center to ensure successful implementation of IT System racks into production.
Maintains system stability through advanced analytical techniques, timely resolution of incidents, and proactive maintenance to provide the maximum availability and optimal Mean Time to Repair.
Assist in developing continuous process improvement for support tools, troubleshooting techniques for ISO documents.
Communicate to appropriate internal personnel of issues at a particular account
Determine the effectiveness of known solutions for the reported problem and apply these solutions as required.
Determine severity and complexity of a reported issue and if necessary, escalate to the appropriate specialist.
Determine the troubleshooting workflow and organize support priorities
Qualifications
Basic Qualifications
Bachelor's degree with 2+ years experience, associates degree with 4+ years experience or high school diploma/GED with 6+ years experience.
U.S. Citizenship
Ability to obtain and maintain a Public Trust clearance
Must have experience working in a Data Center environment
Strong understanding of Network protocols
Experience supporting both Hardware and Soft ware tools within a Data Center
Flexible work schedule to cover 24x7x365
Target Salary Range $51,000 - $82,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
