This position will provide support in the following location(s): Richmond, VA
Key Responsibilities
Oversee a continual improvement governance process integrated with the government customer MSI platform
Lead a process management program ensuring delivery processes are documented, implemented, monitored, and improved
Assist teams in designing and documenting delivery processes aligned with ITIL4, Agile, PMI quality standards, and Lean Six Sigma principles
Maintain and update the contract Quality Management Plan, coordinating improvements across the organization
Track compliance with contract requirements and Service Level Agreements (SLAs)
Plan and conduct internal audits to identify gaps in process implementation and lead teams to implement corrective actions
Lead or support Peraton responses to government audits
Analyze data from multiple sources to identify trends, improvement opportunities, and measure results
Communicate progress and improvement initiatives across all organizational levels
Utilize ServiceNow for change management tracking and reporting
Use Microsoft Project, Excel, PowerPoint, and Visio to plan, track, and visualize process improvements
Position is part of a proposal opportunity**
Qualifications
Basic Qualifications
Min 12 years with BS/BA, Min 10 years with MS/MA, Min 7 years with PhD. 16 years of experience with a HS diploma/equivalent can be considered in lieu of a degree.
5+ years in delivery roles of increasing responsibility in ITIL-based IT programs
3+ years implementing process and quality standards on government IT programs
Critical thinking, independent operation, and strong personal accountability
Strong analytical skills to assess trends and identify opportunities for improvement
Ability to plan, schedule, track, and communicate progress across all levels of an organization
Experience using ServiceNow, Microsoft Project, Excel, PowerPoint, and Visio
Clearance Requirement
U.S. Citizenship required
Ability to pass a state suitability/background investigation
Preferred Qualifications
ITIL v3 or v4 Foundation Certification
Experience leading continual service improvement initiatives in large government IT programs
Familiarity with Lean Six Sigma methodologies
Ability to facilitate cross-functional collaboration and mentoring of teams
Experience with IT service management, metrics and reporting
Target Salary Range $104,000 - $166,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
