Work closely with the engineering teams to improve our platforms and eliminate complexity from architecture and processes
Utilize a Jira Service Desk ticketing queue for tracking system and tenant issues through resolution
Configure and use state-of-the-art monitoring tools to assist with troubleshooting and remediation of issues
Responsible for the monitoring the daily software and network operations in a distributed multi-tenant, multi-layer, cloud environment
Conduct incident response and in-depth root cause analysis
Understand and troubleshoot complex network data flow issues for Palo Alto firewalls and Arista switches
Document new procedures/update existing procedures utilizing Confluence and follow SOPs for conflict resolution
This job will include shift work to allow for complete 24x7 monitoring of software systems. Will need to have flexibility to work multiple shifts (day, mid, swing), as needed.
Job is on-site at Peraton Chantilly, VA facility. No remote work allowed
Qualifications
Required Qualifications
Minimum of Top Secret clearance with SCI eligibility. Contract requires TS/SCI. The candidate must maintain the clearance
Associates degree in Engineering, Computer Technology or related field and 7+ years of experience; OR Bachelor’s degree in Engineering, Computer Technology or related field and 5+ years of experience; OR Master’s degree in Engineering, Computer Technology or related field and 3+ years of experience. An additional four (4) Equivalent experience in lieu of a degree will be considered
DoD 8140 compliance for work role: Technical Support Specialist, with a proficiency level of Intermediate or above
3+ years of experience working with Linux operating systems (RHEL 8.X or higher)
3+ years of experience working within a cloud environment such as RedHat Openstack, RedHat OpenShift Container Platform (RHOCP), MS Azure, or AWS
2+ years of experience with containerization and automation technologies (e.g. Docker Containers, Kubernetes, Ansible, and Heat templates)
Demonstrated experience in monitoring tools (e.g. Splunk, Sensu, Nessus, etc.)
Experience supporting software and/or network operations with a clear understanding of networking fundamentals with ability to deep-dive and troubleshoot issues
Excellent troubleshooting skills
Must be willing to work in a 24x7 environment and support shift work on site; 8 and/or 12 hours shifts, including weekends
Ability to effectively communicates both with customers and technical staff
Desired Qualifications
3+ years of experience with virtualization technologies (e.g. Citrix XenServer Red Hat Enterprise Virtualization, and/or VMWare)
Experience using a ticketing system (e.g. Jira Service Desk, Remedy, etc.)
Experience with front-end processing and network gateway appliances and /or software
Networking experience to include monitoring, configuring (e.g. firewalls, switches, etc.)
Hands-on experience with virtual machine environment management tools (Vagrant)
Ability to work independently or within a team structure
Experience with configuration management repositories
Experience with cross domain guard technologies (e.g. Forcepoint, Radiant Mercury, etc.)
Knowledge and understanding of KVM Virtualization technologies
Previous experience with Intelligence or DoD programs, either within the military or as a civilian contractor
Benefits
Peraton offers enhanced benefits to employees working on this critical National Security program, which include heavily subsidized employee benefits coverage for you and your dependents, 25 days of PTO accrued annually up to a generous PTO cap and eligible to participate in an attractive bonus plan
#Metroplex
Target Salary Range $112,000 - $179,000. This represents the typical salary range for this position. Salary is determined by various factors, including but not limited to, the scope and responsibilities of the position, the individual’s experience, education, knowledge, skills, and competencies, as well as geographic location and business and contract considerations. Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay.
Benefits Statement
Peraton offers eligible employees a variety of benefits including medical, dental, vision, life, health savings account, short/long term disability, EAP, parental leave, 401(k), paid time off (PTO) for vacation, and company paid holidays. A full listing of available benefits can be viewed at https://www.careers.peraton.com/benefits.
Application Statements The application period for the job is estimated to be 30 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates. By applying to this job, you are expressing interest in the role and the Company. During the review of your application, you may be required to participate in an on-camera interview, as well as participate in a process to verify your identity. Use of artificial intelligence (AI) tools of any kind during Peraton interviews is strictly prohibited unless the candidate has obtained prior written authorization. All interview responses must be the candidate’s own.
- EEO
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law.
