What We Look for in Team Members
We value integrity, teamwork, accountability, adaptability, and communication in all we do and expect from all team members. We’d love to receive your application and talk with you about your interest in the position if the overview below describes you.
Dispatch Analyst Role Overview
The Dispatch Analyst is responsible for using analytics for optimizing the delivery network using ORTEC routing software to ensure safe, efficient, and on-time service. This role is critical in planning DSD routes to meet customer expectations in an optimized manner. Hybrid 4 days in office.
Day-to-Day Responsibilities
Routing & Planning
Build, optimize, and publish daily delivery routes using ORTEC based on volume, customer requirements, driver hours, equipment availability, and service windows.
Manage master data of outlets in assigned areas.
Validate route efficiency, miles, stops per hour, and time window compliance with planned standards.
Dispatch & Execution
Dispatch drivers daily and provide clear route, stop, and service expectations.
Collaborate with sales and distribution to meet/exceed customer delivery expectations.
Serve as first point of contact for regions during the day.
Ensure compliance with DOT Hours of Service planning, company safety policies, and customer delivery requirements, master data settings.
Escalate safety, service, or master data issues appropriately.
Coordination & Communication
Partner with warehouse, sales, and customer service teams to align load readiness and delivery priorities.
Communicate service delays or exceptions to internal stakeholders.
Support contingency planning during weather events or operational disruptions.
Reporting & Continuous Improvement
Review daily performance metrics (time window compliance, route adherence, utilization, miles, Plan vs Actual).
Identify routing improvement opportunities within ORTEC (zone design, stop sequencing, load balancing).
Support ongoing optimization and system parameter improvements.
Required Qualifications
Bachelor’s degree in business analytics, computer science, or related field.
Two (2) or more years of data analytics experience required.
Dispatching, routing, or transportation operations experience.
Hands-on experience with ORTEC routing and optimization software preferred.
Strong understanding of delivery operations, DOT/HOS, and driver workflows.
Ability to make quick decisions in a dynamic, time-sensitive environment.
Strong communication and organization skills.
Enjoys solving problems.
Has a continuous improvement mindset.
Compensation and Benefits
As part of your total compensation package, you will also receive the following benefits:
Paid time off, including holidays, vacation days, personal days, parental leave, and bereavement leave
401(k) with a company match
Medical, prescription, dental, and vision insurance options, as well as supplemental health plan options, including accident, critical illness, and hospitalization
Saving and spending accounts
Company-paid telemedicine services
Free counseling and information services
Wellness program
Company-paid life insurance
Company-paid disability coverage
Adoption assistance
Education assistance
Legal service plan option
Pay advance option
Unfortunately, we will be unable to offer visa sponsorships to candidates.
EOE M/F/D/V
Pepsi Bottling Ventures is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status. All employment decisions are based on valid job-related requirements. If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling 1-800-662-8792 or via e-mail at rmssupport@pbvllc.com
