PENNYMAC Pennymac (NYSE: PFSI) is a specialty financial services firm with a comprehensive mortgage platform and integrated business focused on the production and servicing of U.S. mortgage loans and the management of investments related to the U.S. mortgage market. At Pennymac, our people are the foundation of our success and at the heart of our dynamic work culture. Together, we work towards a unified goal of helping millions of Americans achieve aspirations of homeownership through the complete mortgage journey. A Typical Day The Modifications Supervisor is responsible for supporting document integrity for loan modifications and managing escalated file disputes with Pennymac Attorneys and Mediations Department. This role provides operational oversight, team leadership, and pipeline management to ensure regulatory compliance and process efficiency. The Modifications Supervisor will: Support operations by stepping in to manage daily team workflow and escalate operational issues in the absence of the Director of Operations Evaluate and report on system functionality to ensure operational tools support ongoing job performance and business needs Draft, implement, and maintain standard operating procedures (SOPs) and policies for department staff Monitor daily pipeline metrics and allocate workload across staff to meet targeted turn-time and volume service level agreements (SLAs) Review audit results with team members, providing structured performance feedback and corrective action coaching to improve compliance ratings Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values What You’ll Bring Bachelor’s degree or equivalent work experience 10+ years of relevant work experience Previous experience as Operations Manager for Origination of Loans FHA/VA/FNMA/FHLMC Experience Must be highly proficient in Excel and Word Why You Should Join As one of the top mortgage lenders in the country, Pennymac has helped over 4 million lifetime homeowners achieve and sustain their aspirations of home. Our vision is to be the most trusted partner for home. Together, 4,000 Pennymac team members across the country are guided by our core values: to be Accountable, Reliable and Ethical in all that we do. Pennymac is committed to conducting a business that makes positive contributions and promotes long-term sustainable growth and to fostering an equitable and inclusive environment, where all employees and customers feel valued, respected and supported. Benefits That Bring It Home: Whether you're looking for flexible benefits for today, setting up short-term goals for tomorrow, or planning for long-term success and retirement, Pennymac's benefits have you covered. Some key benefits include: Comprehensive Medical, Dental, and Vision Paid Time Off Programs including vacation, holidays, illness, and parental leave Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations) Retirement benefits, life insurance, 401k match, and tuition reimbursement Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships To learn more about our benefits visit: https://pennymacnews.page.link/benefits For residents with state required benefit information, additional information can be found at: https://www.pennymac.com/additional-benefits-information Compensation: Individual salary may vary based on multiple factors including specific role, geographic location / market data, and skills and experience as defined below: Lower in range - Building skills and experience in the role Mid-range - Experience and skills align with proficiency in the role Higher in range - Experience and skills add value above typical requirements of the role Some roles may be eligible for performance-based compensation and/or stock-based incentives awarded to employees based on company and individual performance. Salary $65,000 - $100,000 Work Model OFFICE The Modifications Supervisor is responsible for supporting document integrity for loan modifications and managing escalated file disputes with Pennymac Attorneys and Mediations Department. This role provides operational oversight, team leadership, and pipeline management to ensure regulatory compliance and process efficiency. The Modifications Supervisor will: Support operations by stepping in to manage daily team workflow and escalate operational issues in the absence of the Director of Operations Evaluate and report on system functionality to ensure operational tools support ongoing job performance and business needs Draft, implement, and maintain standard operating procedures (SOPs) and policies for department staff Monitor daily pipeline metrics and allocate workload across staff to meet targeted turn-time and volume service level agreements (SLAs) Review audit results with team members, providing structured performance feedback and corrective action coaching to improve compliance ratings Perform other related duties as required and assigned Demonstrate behaviors which are aligned with the organization’s desired culture and values Bachelor’s degree or equivalent work experience 10+ years of relevant work experience Previous experience as Operations Manager for Origination of Loans FHA/VA/FNMA/FHLMC Experience Must be highly proficient in Excel and Word
