Job Overview
The Program Executive, OEM manages customer orders and serves as the first point of contact for customer inquiries related to products, pricing, availability, lead times, order status, and delivery schedules. The role coordinates with internal departments to support on-time delivery, site KPI achievement, demand forecasting, order management reporting, audit requirements, and revenue reporting to the Product Line.
Responsibilities
Process customer purchase orders in accordance with the company order processing and pricing policy.
Handle customer requests for order changes promptly, maintain order and customer data files, and collaborate with relevant employees and departments to facilitate the changes.Handle inquiries regarding products, pricing, availability, and lead times.
Update customers on order status, delivery schedules, and any changes.
Serve as the first point of contact for customers by phone or email, evaluate requests, provide the necessary information, or route requests to the appropriate person.
Liaise with other departments to support on-time delivery.
Drive site KPIs, including Commit Orders Timely, On-Time Delivery, and Revenue Target.
Assist in forecasting demand based on customer trends or orders.
Use the MRP system and other officially available tools, including SAP, WIPTrack, QlikView, Salesforce, and the RMA Portal, for order management and reporting.
Support audit requirements related to order management.
Prepare OEM revenue reporting for the Product Line.
Update and track inventory reserves for finished goods related to excess and obsolete material.
Perform monthly inventory counts for RMAs in Virtual Location 87 (USA) and Location 86 (Taiwan).
Assist the Procurement team in transacting and shipping raw components.
Assist the Procurement team in raising debit notes for scrap material.
Qualifications
Bachelor's degree in Commerce or equivalent.
Minimum 1 to 3 years of order fulfillment or relevant work experience.
Ability to work effectively as a team player.
Preferable with knowledge of Macro or Power BI
Location
Penang, Malaysia | On-site
Travel
Based on business needs.
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