Technical security support: Serve as the primary escalation point when Sales encounters security questions that cannot be resolved through existing resources. Research complex questions, coordinate with Information Security specialists when needed, and provide clear, timely responses that keep customer conversations moving.
Request triage and prioritization: Evaluate incoming security requests based on deal stage, urgency, strategic importance, and risk. Set priorities, communicate turnaround expectations, and involve security teammates only when their expertise is required, protecting the team's broader program commitments.
Customer-facing security conversations: Join pre-sales and customer calls alongside Sales and Customer Engineering to explain Pendo's security, privacy, and compliance posture. Translate complex technical concepts into clear, credible answers for both technical stakeholders and executive decision-makers.
GTM training and enablement: Deliver regular enablement sessions that help customer-facing teams understand Pendo's security resources, documentation, and escalation processes. Equip teams to answer common questions independently and recognize when additional security expertise is needed.
Strategic questionnaire escalations: Own escalations involving security questionnaires with significant urgency or strategic importance. Coordinate accurate, complete responses and engage the appropriate security stakeholders to address outstanding customer concerns.
Deal blocker resolution: Investigate customer concerns involving security, integrations, deployment models, and data privacy. Work with internal stakeholders to resolve technical objections and escalate genuine product gaps to the CISO, Engineering, and Product leadership.
Self-service knowledge management: Identify recurring customer questions and turn them into reusable answers, improved security documentation, and practical sales enablement materials. Continuously improve the answer library and training resources to reduce repetitive requests to the Information Security team.
Cross-functional partnership: Partner with Sales, Customer Engineering, and Product to maintain consistent, accurate security messaging throughout the customer journey. Help customer-facing teams communicate Pendo's capabilities and security posture with confidence.
Responsible AI adoption: Apply AI tools to accelerate questionnaire responses, documentation, and security enablement workflows. Validate the accuracy of AI-assisted outputs and ensure appropriate data handling before information is shared with customers.
Who You Are
Beyond the qualifications, we hire through a specific lens. These aren't buzzwords; they're the things we'll actually look for in how you talk about your work.
You're a builder, not a maintainer.
You're most energized when there isn't a clear path yet, and you get to define it. You don't wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Security Enablement Engineers don't just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You're AI-curious - genuinely.
You're not using AI tools occasionally. You're rewiring how you work around them. You're faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
Must-haves
3+ years of experience in a customer-facing technical role, such as Sales Engineering, Solutions Engineering, Customer Engineering, or Technical Consulting.
Strong experience discussing enterprise SaaS technology with customers, including APIs, integrations, deployment models, and data governance. You can explain technical capabilities and address complex customer questions with confidence.
Clear, effective communication skills with both technical and executive audiences. You can translate complex concepts into accessible explanations during live customer conversations and in written responses.
Demonstrated ability to manage competing requests, assess priorities, and follow through on commitments independently. You can balance urgent customer needs with broader team objectives without requiring close supervision.
Practical familiarity with common AI tools and experience applying them to workflows beyond basic information retrieval.
Nice-to-haves
Working knowledge of core cybersecurity concepts and compliance frameworks such as SOC 2 and ISO 27001, with the ability to engage credibly with customer security teams and a genuine interest in deepening your expertise.
Direct experience completing security questionnaires or supporting customer security due diligence, trust, and assurance requests.
A security certification such as CompTIA Security+, CCSK, CISSP, or CISA.
Experience with GRC or trust management platforms such as Vanta, Drata, or Secureframe, or with security questionnaire automation tools.
Pre-sales experience at an enterprise SaaS company, particularly working with security or IT buyers.
About Pendo
Pendo was founded in 2013 by former product managers, who combined their heads and hearts to build something they wanted but never had as product managers: a simple way to understand and attack what truly drives product success. Our mission is to improve society's experience with software. Come join one of the fastest-growing startups, supported by best-in-class institutions like Battery Ventures, Salesforce Ventures, Spark Capital and Meritech.
Pendo Core Values: Bias to Act, Hone Your Craft, The Team is Pendo, and Maniacal Focus.
Location: Pendo is a hybrid culture. In-office 3 days per week unless designated remote.
Compensation: The expected base salary range for this role to be performed in Raleigh, NC is $108,800 - $131,000.
Benefits: Highly competitive, employer-heavy coverage (including $0 premium options), strong 401(k) match, equity, and flexible time off.
EEOC: We are an equal opportunity employer and believe having diverse teams where everyone brings their whole self to Pendo is key to our success. We welcome all people of different backgrounds, experiences, abilities and perspectives.
Accessibility: Pendo is committed to working with, and providing access and reasonable accommodation to, applicants with mental and/or physical disabilities. If you think you may require an accommodation for any part of the recruitment process, please send a request to: accommodation@pendo.io. All requests for accommodations are treated discreetly and confidentially, as practical and permitted by law.
