This role suits someone who is energized by building systems and bringing order to complexity. You will work closely with Legal, Finance, Product, Operations, Growth and Compliance, and your impact will be felt directly in the health and predictability of the accounts you manage.
What You Will Own
Tier 3 portfolio program management
Design and own the program management infrastructure for the tier 3 enterprise portfolio — the systems, processes, and automations that allow the segment to be managed proactively and at scale
Build and maintain visibility across the full portfolio: renewal timelines, contract obligations, pricing review cycles, commercial risk indicators, and upsell opportunities
Establish clear processes for intake, triage, and resolution of commercial matters — renewals, amendments, pricing changes, and client-initiated requests — so they are handled consistently and on time
Identify opportunities to automate or systematize recurring workflows across the portfolio, reducing manual effort and improving response times
Partner with Legal, Finance, and commercial teams to ensure the right stakeholders are engaged at the right time on contractual and pricing matters
Spot and surface upsell and optimization opportunities across the portfolio, flagging them to the relevant commercial owners with supporting context
Strategic account program management
Build and maintain the program management infrastructure for a small portfolio of highly complex strategic accounts — including consolidated trackers, issue logs, and initiative roadmaps for each relationship
Design and run the operating cadence for each account: monthly health reports, MBRs, QBRs, and executive touchpoints — ensuring meetings are well-prepared, outputs are documented, and actions are tracked to completion
Maintain a real-time view of all active topics per account, tracking ownership and progress across concurrent workstreams so the account team can focus on the relationship rather than the coordination
Act as the connective tissue between internal teams (Product, Legal, Finance, Operations) and the account team, ensuring cross-functional commitments are clear, assigned, and delivered
What You Bring
Experience
5–8 years in program management, commercial operations, or enterprise account operations — ideally within fintech, payments, or B2B SaaS
Demonstrated experience building and running programs that manage a portfolio of accounts or initiatives — not reacting to issues one at a time, but designing the systems that surface them in advance
Experience with commercial workflows: renewals, contract management, pricing reviews, and amendments — comfortable coordinating these end to end across Legal, Finance, and business teams
Prior experience supporting or working alongside enterprise account teams, with an understanding of how complex customer relationships operate
Track record of driving cross-functional work to completion through influence rather than authority
Technical skills
Program and project management: fluent in at least one structured PM tool (Asana, Jira, Monday, Notion, or equivalent) and able to design tracking systems that stakeholders will actually use and trust
Process design: experience mapping, documenting, and systematizing recurring workflows; comfortable identifying where automation can reduce manual effort
Data and reporting: proficient in Excel or Google Sheets for portfolio-level tracking; experience building dashboards or status views for commercial or operational audiences
Commercial literacy: comfortable reading contracts, amendments, and pricing structures at a working level — not as a lawyer, but as someone who understands what matters and knows when to escalate
Capabilities and behaviors
You build systems, not workarounds. When you encounter a recurring problem, your instinct is to design a process that solves it permanently — not manage it manually each time. Structural thinking
You stay ahead of the portfolio, not behind it. You know what is coming before it arrives — renewals, obligations, risks, and opportunities — because you have built the infrastructure to see it. Proactive ownership
You move things forward without being the decision-maker. You drive Legal, Finance, and Product through a process without formal authority, because you are organized, clear on the ask, and consistent on the follow-up. Cross-functional influence
You are clear and precise in how you communicate. You can distill a complex, multi-party situation into a crisp summary for a senior stakeholder or a client-facing update without losing the important detail. Communication clarity
Why This Role, Why Now
Payoneer operates at significant scale — serving enterprise customers across every major geography, with a portfolio that spans hundreds of commercial relationships and a set of deeply integrated strategic partnerships. Program management discipline is what allows a portfolio at that scale to run predictably rather than reactively.
This is a newly created role, which means you will be building the infrastructure rather than inheriting it. The processes you design, the systems you build, and the cadences you establish will define how these portfolios are managed for the long term. That is an unusual opportunity for someone who wants to do more than execute — they want to build.
If you want a role where the scope is real, the mandate is clear, and your fingerprints are on how a major enterprise portfolio operates, this is it.
The Payoneer Ways of Working
- Act as our customer’s partner on the inside
- Learning what they need and creating what will help them go further.
- Do it. Own it.
- Being fearlessly accountable in everything we do.
- Continuously improve
- Always striving for a higher standard than our last.
- Build each other up
- Helping each other grow, as professionals and people.
If this sounds like a business, a community, and a mission you want to be part of, apply today.
We are committed to providing a diverse and inclusive workplace. Payoneer is an equal opportunity employer, and all qualified applicants will receive consideration for employment no matter your race, color, ancestry, religion, sex, sexual orientation, gender identity, national origin, age, disability status, protected veteran status, or any other characteristic protected by law. If you require reasonable accommodation at any stage of the hiring process, please speak to the recruiter managing the role for any adjustments. Decisions about requests for reasonable accommodation are made on a case-by-case basis.
