This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
Ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
Ensures a thorough transition of the client to Ongoing Service.
Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.
Qualifications
Bachelor's Degree - Preferred
2 years of experience in Client Onboarding.
Sales - Preferred
Communication - Preferred
Needs Assessment - Preferred
Coordinating - Preferred
Management - Preferred
Project Management - Preferred
Project Scoping - Preferred
Contingency Planning - Preferred
Product Software Implementation Method - Preferred
Process Improvement - Preferred
Hardware Architecture - Preferred
Paychex - Preferred
Employee Onboarding - Preferred
Software Documentation - Preferred
Sales Management - Preferred
Compensation
In the spirit of pay transparency, we are excited to share that the starting base pay for this position is $49,000,00 - $77,000 annually + bonus. Please keep in mind that this is the base pay only and does not consider other components that make up the total rewards package for the position. If you are hired at Paychex, your overall compensation will be determined based on factors such as geographic location, skills, education, and/or experience which may result in total compensation outside of this rang
Live the Paychex Values
Act with uncompromising integrity.
Provide outstanding service and build trusted relationships.
Drive innovation in our products and services and continually improve our processes.
Work in partnership and support each other.
Be personally accountable and deliver on commitments.
Treat each other with respect and dignity.
What's in it for you?
We value your well-being: We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much more.
We value your time: From paid time off to company holidays, culture days, and comprehensive work-life balance programs, we will ensure you have the flexibility you need to be your best.
We value your development: Our award-winning training and development programs empower our employees with ongoing learning opportunities to give you the building blocks to grow your career.
We value your perspective: Our company culture reflects the diversity of our employees. We want you to be you and your voice to be heard.
We value our communities: We offer paid time off for volunteerism and promote many company-wide and local initiatives that benefit organizations you care about.
Note: The benefits described apply to full-time employees. Benefits for part-time, contract, and intern roles may vary.
Not sure if you meet every requirement?
At Paychex, we know that great talent comes in many forms. If you're passionate about the role but don't check every box, we still encourage you to apply. You might be the right fit - either for this position or another opportunity with us.
Paychex is an equal opportunity employer. We are committed to fostering a respectful and inclusive workplace where all individuals are treated fairly and evaluated based on their qualifications, experience, and merit. We comply with all applicable federal, state, and local laws prohibiting discrimination in employment.
Acts as a contact for the client during the implementation process to resolve issues, answer questions and ensure expectations and deadlines are met.
Manages client employees benefit onboarding process, including conducting the employee orientation meeting.
Creates and manages an implementation timeline, sets expectations and defines responsibilities with concise communication, including all tasks to be completed to ensure a successful client launch.
This position interfaces internally with Payroll and Payroll Compliance, Benefits, ACA Compliance, Human Resources, the new Client Data Team, and Sales; externally this position partners with clients, worksite employees, brokers, and vendors.
Ensure client expectations are properly set and exercises agility and strong communication skills when timelines change.
Manages changes in project scope, identifies potential risks, and devises contingency plans to ensure client needs are being met.
Manages communications and meetings with team members to ensure tasks are being completed and deadlines met.
Provides Management team with regular status reports to ensure client satisfaction and progress is being met.
Ensures a thorough transition of the client to Ongoing Service.
Makes recommendations regarding needs analysis and potential process improvements. Coordinates client training to ensure client expectations are met.
Bachelor's Degree - Preferred
2 years of experience in Client Onboarding.
Sales - Preferred
Communication - Preferred
Needs Assessment - Preferred
Coordinating - Preferred
Management - Preferred
Project Management - Preferred
Project Scoping - Preferred
Contingency Planning - Preferred
Product Software Implementation Method - Preferred
Process Improvement - Preferred
Hardware Architecture - Preferred
Paychex - Preferred
Employee Onboarding - Preferred
Software Documentation - Preferred
Sales Management - Preferred
