You’ll build and document support processes from the ground up, designed to scale.
You’ll identify improvements, implement automations, and preempt recurring issues before they become customer-facing problems.
You’ll support Paxos’s brokerage clients with trading and liquidity support, working directly with our Assets and Brokerage operations teams to investigate and resolve issues to keep workflows running smoothly.
You’ll work alongside Solutions Engineering to guide enterprise clients in financial services and technology through onboarding.
You’ll collaborate across Product and Engineering to support new features and products guided by a clear focus on the customer experience.
What you’ll do
Define and Evolve Support: Partner with leadership and cross-functional teams to design support operations that anticipate customer needs and continually raise the bar for service.
Client Onboarding Collaboration: Work closely with Solutions Engineers to architect onboarding experiences for high-profile enterprise clients, combining technical know-how with a deep understanding of user journeys.
Proactive Support: Go beyond issue reporting to monitor platform activity and collaborate with developers, infrastructure, and product to spot and solve pain points before they impact clients.
Process Automation: Identify manual, repetitive workflows across the support function and build automations that free the team to focus on higher-impact work and get ahead of customer issues before they surface.
Brokerage Support: Investigate trade discrepancies, support asset movement, and monitor trade execution quality in close collaboration with Asset and Brokerage Operations teams to keep brokerage clients running without disruption.
Strategic Partnership: Build relationships with big-name institutions, acting as both a technical expert and advocate for client success throughout their lifecycle at Paxos.
Continuous Innovation: Document breakthroughs, codify new best practices, and lead post-incident reviews that shape how support scales for rapid growth.
About you
2-3+ years in technical support or customer-facing engineering, preferably at a fast-paced fintech or high-growth tech company.
Comfortable operating in environments with limited process—you can prioritize independently, move quickly, and build structure where none exists.
Experienced collaborating with engineers, product managers, and enterprise or institutional clients.
Strong troubleshooting, documentation, and incident management skills; working knowledge of cloud platforms, APIs, and fintech compliance requirements.
Experience with brokerage or trading operations, whether through trade lifecycle support, asset movement, or working alongside ops teams to resolve execution issues.
Exposure to trade investigation workflows, execution quality monitoring, or liquidity operations in a financial services or crypto context.
Self-directed and accountable; you surface issues, propose solutions, and follow through without being prompted.
Bonus: hands-on experience with blockchain, crypto, or digital asset platforms.
Important Notice for Paxos Applicants Fraudulent accounts sometimes pose as Paxos recruiters on LinkedIn and other platforms, and fake websites sometimes impersonate our careers site. These scammers attempt to deceive applicants into paying for job opportunities or providing personal financial information.
To verify a legitimate Paxos opportunity
Our only official careers site is paxos.com/careers http://paxos.com/careers
We only use @paxos.com http://paxos.com email addresses
We never ask for payment or financial details to apply, interview, or work here
For technical roles, we do not perform a coding interview without prior screening by our engineering team
Thanks for your interest in Paxos!
