Lead the oversight and vendor management of third-party administrators, establishing service expectations, resolving escalated issues, monitoring compliance, and driving continuous improvements in service delivery and program outcomes
Develop, maintain, and update leave-related policies, procedures, and program documentation, ensuring alignment with changing federal, state, and local laws and organizational objectives
Partner with Human Resources, Legal, Payroll, Risk Management, Operations, and other stakeholders to implement compliant and effective leave and accommodation solutions that balance employee needs with business requirements
Analyze program data, trends, regulatory developments, and operational metrics to identify risks, recommend strategic improvements, and implement solutions that enhance compliance, employee support, and organizational effectiveness
Direct the development and administration of return-to-work and workplace accommodation programs, promoting timely and sustainable employee reintegration while reducing lost work time and supporting workforce productivity
Provide guidance, coaching, and technical expertise to team members, managers, and HR partners regarding leave administration processes, regulatory requirements, and best practices
Comply with Company and department policies and standards; performs other duties as assigned
Minimum Requirements
Bachelor's Degree in Human Resources, or a related field, or equivalent education and/or experience
7 years of progressive experience in leave of absence, disability, accommodation administration, or related benefits experience
5 years of experience administering multi-state short-term disability, long-term disability, and state paid leave programs
Experience working with an outsourced leave management program or third-party administrator supporting leave and accommodation requests
Preferred Requirements
Experience with HRIS, leave management, and case management systems
Skills and Abilities
Proven experience interpreting and applying federal and state leave, disability, and accommodation regulations, including FMLA, ADA, COBRA, ERISA, HIPAA, ACA, state paid leave programs, and related compliance requirements
Ability to interpret complex regulations, assess risk, and make sound decisions to resolve sensitive employee situations
Excellent written and verbal communication skills with the ability to explain complex policies and requirements to diverse audiences both internally and externally
Demonstrated ability to build collaborative relationships and influence outcomes across multiple functions
Ability to analyze data, identify trends, and develop data-driven recommendations
Strong problem-solving and conflict-resolution skills with a focus on achieving timely and practical solutions
Demonstrated experience leading complex projects, managing competing priorities, and executing initiatives; experience leading program improvements, implementations or vendor transitions
Demonstrated discretion, professionalism, and ability to handle highly sensitive and confidential information
Preferred Licenses and Certifications
Professional certification in Human Resources, Benefits, Disability Management, or Leave Administration (e.g., SHRM, HRCI, CLMS, CDMS) Preferred
Physical and Cognitive Demands
Communicate/Hearing Frequently
Communicate/Talking Frequently
Learn New Tasks or Concepts Frequently
Make Timely Decisions in the Context of a Workflow Frequently
Complete Tasks Independently Constantly
Maintain Focus Constantly
Remember Processes & Procedures Constantly
Stationary Position (Seated) Constantly
Vision Constantly
Hand/Eye Coordination Occasionally
Bend Rarely
Complete Tasks in a Noisy Environment Rarely
Feeling/Grasping/Handling Rarely
Move/Traverse Rarely
Repetitive Motions Rarely
Working Environment
Hazards Occasionally
Environmental Conditions
Office: This position primarily operates in a professional office environment in which team members occupy desks in assigned areas or at meeting/collaboration spaces within the building. The building's primary work areas consist of desks, chairs, computers, and other office equipment and devices for professional services.
Hybrid work environment: This position will be working in the office two days a week and working from home three days a week.
Travel Requirements
This position does not require travel
What's In It For You
We provide competitive benefits, unique incentive programs and rewards for our eligible employees:
Full Medical, Dental, and Vision benefits and an integrated Wellness Program
401(k) Match Retirement Savings Plan
Paid Time Off (PTO)
Holiday Pay & Floating Holidays
Volunteer Time Off (VTO)
Educational Assistance Program
Full Paid Parental and Adoption Leave
LifeWorks (Employee Assistance Program)
Patterson Perks Program
The potential compensation range for this role is below. The final offer amount could exceed this range, based on various factors such as candidate location (geographical labor market), experience, and skills.
$85,500.00 - $113,966.67
EEO Statement
Patterson provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or other related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.
