Provide hands-on technical implementation support, working with customer IT and internal development teams as needed
Provide project management of all implementation tasks, providing schedule updates, resolving risks and issues, and communicating with the customer on a regular basis
Language Requirements, Fluent- Spoken and Written
English (Required)
Portuguese or French (Preferred)
On-Call Support: Support external clients as an application expert/escalation point for our support team. (Including an on-call rotation)
Who You Are
(Required)
You have 2-5 years of experience in a client-facing, SaaS implementation roles
You have strong analytical skills and operating rigor
You have experience handling difficult customers or situations and can demonstrate resolutions
You have a strong understanding of our business and products, and an ability to research/self-start in areas that require learning
You have familiarity with HL7 interface implementation and hands-on experience with market-leading laboratory information systems (Epic Beaker, Novopath, Cerner Millenium etc) is preferred
Travel (<20%)
- This is a Remote position.
- Relocation benefits are not available for this position.
The expected salary range for this position based on a primary location of Boston, MA is $48,000 - $73,600. Actual pay will be determined based on experience, qualifications, geographic location, and other job-related factors permitted by law.
PathAI is an equal opportunity employer. It is our policy and practice to employ, promote, and otherwise treat any and all employees and applicants on the basis of merit, qualifications, and competence. The company's policy prohibits unlawful discrimination, including but not limited to, discrimination on the basis of Protected Veteran status, individuals with disabilities status, and consistent with all federal, state, or local laws.
