Respond to inquiries regarding order placement/status, billing, part repairs and returns, and quote requests.
Escalate more complex issues to the appropriate department or staff for further assistance.
Arrive on time, prepared, and ready to work at your workstation for scheduled shifts.
Attend required training and meetings to stay updated on product knowledge, policies, and procedures.
Maintain a professional demeanor, striving to establish a positive rapport with every customer.
Offer instructions to customers and troubleshooting assistance for websites and other systems.
Maintain Customer Data and Documentation
Update and ensure the accuracy of customer data, order details, and case information in all relevant systems.
Document customer interactions thoroughly, recording important details and resolutions.
Work closely with the management team to stay informed about changes or updates in products, policies, and procedures.
Collaborate and Assist
Collaborate effectively with colleagues and contribute to a positive team environment.
Demonstrate a willingness to help and support your team members as needed.
Your Background
Customer Service Experience: Possess at least 1 year of prior experience in a customer service role, demonstrating your ability to handle customer inquiries and provide satisfactory resolution.
Strong Communication Skills: Exhibit excellent verbal and written communication skills to effectively interact with customers and convey information clearly.
Empathy and Listening Skills: Display empathy and active listening skills to de-escalate issues and handle situations where there may be order delays or other challenges.
Collaboration: Work well in a team environment, demonstrating a cooperative attitude and a willingness to assist your colleagues.
Benefits & Perks
Competitive compensation package with salary, incentives, company ownership/equity, and comprehensive benefits (401k match, health, college debt reduction, and more!)
Career and professional development through training, coaching and new experiences.
Hybrid culture with new & beautiful workspaces that balance flexibility, collaboration, and productivity.
Inclusive and diverse community of passionate professionals learning and growing together.
Interested?
We’d love to hear from you! Submit your resume and an optional cover letter explaining why you’d be a great fit.
About PartsSource
Since 2001, PartsSource has evolved into the leading technology and software platform for managing mission-critical equipment, serving over half of the U.S. hospital infrastructure. Our digital systems modernize and automate the procurement of parts, services, technical support, and training for HTM professionals to efficiently and effectively maintain their mission-critical equipment. PartsSource employs over 700 employees nationwide that committed to supporting healthcare providers and ensuring healthcare always on.
In 2021, Bain Capital invested in the business, further accelerating our growth and positive impact within the healthcare industry.
Read more about us here
PartsSource Named to Newsweek’s List of the Top 200 America’s Most Loved Workplaces for 2024
PartsSource® Named Among the Top 50 Healthcare Technology Companies of 2025
PartsSource® Named Among the Top 25 Healthcare Software Companies of 2025
PartsSource President and CEO Philip Settimi Named to Top 50 Healthcare Technology CEO List 2025
WSJ: Bain Capital Private Equity Scoops Up PartsSource
EEO
PartsSource, Inc., and its affiliates and subsidiaries, provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Legal authorization to work in the U.S. is required.
