Your expertise will ensure rapid issue mitigation, operational excellence, and continuous improvements across Paramount’s live streaming platform.
Key Responsibilities
Act as the primary technical escalation point for the Live Event Operations team during live events.
Support global Tier-1 live streaming events by troubleshooting complex issues across the complete video delivery chain.
Investigate service-impacting issues involving contribution feeds, cloud encoding, packaging, DRM, origin, CDN delivery, playback, and client applications.
Perform detailed technical analysis using streaming manifests, player logs, encoder metrics, QoS/QoE analytics, SCTE-35 signaling, transport stream analysis, and cloud monitoring tools.
Coordinate technical response across Engineering, Platform, Network Operations, CDN providers, cloud vendors, and third-party partners to restore service quickly.
Lead technical bridge calls during critical incidents, providing real-time updates, impact assessments, mitigation strategies, and recovery coordination.
Support Live Event Operators by providing technical guidance during event execution, validating mitigation actions, and assisting with operational decision-making.
Perform pre-event technical validation, redundancy verification, workflow testing, and production readiness reviews.
Conduct post-event root cause analysis (RCA), identify systemic issues, and drive corrective actions to improve platform reliability.
Develop and maintain troubleshooting documentation, operational runbooks, monitoring procedures, and knowledge base articles.
Support certification, onboarding, and production rollout of new streaming technologies, cloud workflows, monitoring tools, and vendor integrations.
Participate in on-call rotations supporting global live streaming operations and high-severity production incidents.
Required Qualifications
5+ years supporting large-scale live streaming, OTT platforms, broadcast technology, or video delivery systems.
Experience serving as a technical escalation resource supporting live operations teams during Tier-1 live events.
Strong troubleshooting experience across end-to-end streaming architectures including:
Contribution and video transport
Cloud encoding and transcoding
Packaging and origin services
DRM
SSAI/DAI
CDN distribution
Player playback
Deep understanding of HLS, DASH, CMAF/fMP4, MPEG-TS, SCTE-35, timed metadata, and adaptive bitrate streaming.
Experience analyzing manifests, transport streams, encoder logs, player telemetry, QoS/QoE metrics, and cloud infrastructure metrics.
Familiarity with AWS Media Services, CDN technologies, cloud networking, and streaming observability platforms.
Working knowledge of contribution protocols including SRT, Zixi, RIST, RTP, UDP, and multicast workflows.
Strong understanding of DRM, SSAI, client playback behavior, redundancy architectures, and failover strategies.
Excellent incident management, root cause analysis, and cross-functional communication skills in high-pressure live production environments.
Paramount+, a direct-to-consumer digital subscription video on-demand and live streaming service from Paramount Global, combines live sports, breaking news, and a mountain of entertainment. The premium streaming service features an expansive library of original series, hit shows and popular movies across every genre from world-renowned brands and production studios, including BET, CBS, Comedy Central, MTV, Nickelodeon, Paramount Pictures and the Smithsonian Channel. The service is also the streaming home to unmatched sports programming, including every CBS Sports event, from golf to football to basketball and more, plus exclusive streaming rights for major sports properties, including some of the world’s biggest and most popular soccer leagues. Paramount+ also enables subscribers to stream local CBS stations live across the U.S. in addition to the ability to stream Paramount Streaming’s other live channels: CBSN for 24/7 news, CBS Sports HQ for sports news and analysis, and ET Live for entertainment coverage.
ADDITIONAL INFORMATION
Hiring Salary Range: $98,400.00 - 147,600.00.
The hiring salary range for this position applies to New York, California, Colorado, Washington state, and most other geographies. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education. The benefits available for this position include medical, dental, vision, 401(k) plan, life insurance coverage, disability benefits, tuition assistance program and PTO or, if applicable, as otherwise dictated by the appropriate Collective Bargaining Agreement. This position is bonus eligible.
What We Offer
Attractive compensation and comprehensive benefits packages. Check out our full list of benefits here:https://www.paramount.com/careers/benefits
Generous paid time off.
An exciting and fulfilling opportunity to be part of one of Paramount’s most dynamic teams.
Opportunities for both on-site and virtual engagement events.
Unique opportunities to make meaningful connections and build a vibrant community, both inside and outside the workplace.
Explore life at Paramount: https://www.paramount.com/careers/life-at-paramount
Skydance is an equal opportunity employer (EOE)
We embrace the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit. In line with the laws of the country or region in which the role is based, this includes consideration without regard to race, color, ethnicity, national origin, citizenship status, religion or belief, sex, gender, gender identity or expression, sexual orientation, age, marital status, pregnancy, parenthood, physical or mental disability, genetic information, military or protected veteran status, union status or any other category protected by applicable law.
If you are a qualified individual with a disability, you may request a reasonable accommodation during the job application and/or recruitment process. You can request reasonable accommodations by calling 212.846.5500 or by sending an email to paramountaccommodations@paramount.com. Only messages left for this purpose will be returned.
Nearest Major Market: Manhattan
Nearest Secondary Market: New York City
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