Find Your Place at Pace®
Join us as a Client Project Manager, where you’ll be responsible for end-to-end project ownership—ensuring environmental samples are collected, analyzed, documented, and reported in full conformance with client requirements. This role supports projects representing up to $2M in revenue, depending on experience, client assignments, and business needs, while delivering exceptional technical and customer-centric service.
What You’ll Do
Onboard new clients by providing comprehensive training on products and services and accurately setting up client data and profiles in LIMS
Build and maintain strong, long-term client relationships; serve as the primary point of contact for client inquiries, concerns, and escalations
Conduct regular client check-ins to ensure satisfaction and proactively address needs
Monitor sample progress throughout the lab to ensure project timelines are on track
Coordinate with laboratory departments to ensure timely project execution and resolution of issues
Provide ongoing education and training to clients to maximize product and service utilization
Monitor client health, identify potential churn risks, and develop retention and renewal strategies in partnership with sales and operations
Identify upselling and cross-sell opportunities and communicate findings to sales and operations teams – should this be a part of the bullet two above?
Lead project planning and timing with lab operations, sales, and clients; ensure accurate setup in LIMS, correct pricing, and clear communication
Identify, track, and resolve project issues promptly
Ensure project deliverables meet quality standards and client requirements; incorporate feedback to drive continuous improvement
Manage end-to-end project communication and coordination, including status reporting, cross-functional collaboration, and project closeout activities (deliverables, client satisfaction, invoicing)
Contribute to departmental efficiency through suggestions and active participation as a team member
Promote Pace’s mission through professional, courteous, and cooperative interactions with customers and staff
What You’ll Bring
Bachelor’s degree in business administration, chemistry, biology, or a related field, or an equivalent combination of education, training, and experience
Two (2) years of customer service or client-facing experience
Strong organizational and time management skills, with the ability to manage multiple projects and priorities
Excellent communication skills, with the ability to effectively engage clients and internal stakeholders
Proven ability to build and maintain strong client relationships
Problem-solving mindset with the ability to identify issues and drive solutions
High attention to detail with a focus on accuracy and quality
Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work.
Benefits
When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft.
Equal Opportunity Employer
Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
