Documentation: Ability to complete service reports, expense records, and other required administrative documentation accurately and on time.
Physical Capability: Ability to lift and move equipment weighing up to 50 pounds, with or without reasonable accommodation.
What the Client Needs You to Do
The organization needs a technically capable service engineer who can maintain the reliability and performance of analytical laboratory equipment in a customer-facing environment. You will perform scheduled maintenance, diagnose equipment issues, complete repairs, and support instrument verification and qualification activities across multiple manufacturers' platforms. Success in this role requires independent problem-solving, proactive communication, dependable documentation, and a customer-first approach. You will also collaborate with internal service teams, escalate complex technical challenges, and contribute to the development of less experienced colleagues when needed.
Key Responsibilities
Perform Preventive Maintenance: Execute scheduled maintenance procedures on HPLC/UPLC instruments and LC/MS systems to help maintain equipment reliability and operational performance.
Diagnose and Repair Equipment: Investigate instrument malfunctions, identify underlying causes, and complete repairs using established technical procedures and sound troubleshooting practices.
Conduct Verification and Qualification: Carry out appropriate equipment verification and qualification activities following maintenance, repairs, and other service interventions.
Install and Configure Systems: Install, optimize, and configure instrument hardware, software, and network components at customer locations.
Communicate Service Updates: Explain completed work, technical findings, and recommended next steps to customers while establishing realistic expectations for outstanding repairs.
Maintain Service Documentation: Prepare accurate service reports, expense submissions, and other administrative records within required timelines.
Coordinate Technical Escalations: Share diagnostic findings and repair information with supervisors and internal support teams to resolve complex issues efficiently.
Promote Equipment Performance: Advise customers on preventive maintenance practices and equipment configurations that may affect instrument reliability or performance.
Support Team Development: Provide technical guidance, training, or mentorship to colleagues responsible for maintaining HPLC/UPLC equipment when requested by management.
Meet Service Objectives: Work toward established performance targets while maintaining high standards of technical quality, responsiveness, and customer satisfaction.
Additional Information
Work Arrangement: This is a fully onsite position requiring attendance at the designated customer facility five days per week.
Drug Screen: Required
Schedule: Monday through Friday, 9:00 AM to 5:00 PM.
Start Date: Immediate start preferred.
Education: A bachelor's degree in chemistry, biochemistry, engineering, or a related discipline is preferred. Experience operating analytical chemistry instrumentation is also advantageous.
Equipment Expertise: Experience with multi-vendor liquid chromatography and liquid chromatographymass spectrometry systems is relevant to the position.
Physical Requirements: The role may involve lifting or moving equipment weighing up to 50 pounds. Reasonable accommodations may be available to enable qualified individuals to perform essential job functions.
Work Environment: This position involves direct customer interaction, on-site technical service, and collaboration with internal engineering and service personnel. The successful candidate will be expected to demonstrate professionalism, reliability, integrity, and a willingness to share technical knowledge.
Equal Employment Opportunity: Qualified applicants will be considered without discrimination based on legally protected characteristics. Reasonable accommodations will be considered in accordance with applicable laws.
W2 employees of Overture Partners who work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), 401(k) starting on day one, a variety of voluntary benefits including life and disability insurance, and sick time if required by law in the worked-in state/locality.
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