Consult with engineering personnel on equipment issues, report and suggest constructive changes based upon experience with products in the field.
Determine from patterns of complaints when a problem is repetitive and warrants a change in design or manufacture, seek the solution through the respective organization and see that it is completed within in reasonable time-frame.
Supervising T.I.P. and Re-Work Log systems to keep costs reasonable and realistic.
Assist supervisors and superintendents in selecting candidates for adjusting assignments.
Observe all Otis safety policies and procedures.
#4 Communication
Interacting with Customer at branch level to explain technical problems
Face-2-face, phone, written communication
Ability to influence and help customers through challenging situation
#5 Leadership Capabilities
Good under pressure
Present to a large group
Influence
Professionalism and change management capabilities with customer
Driving accountability for the OT and field force
Travel Requirements: The job will require periodic travel.
Education / Certifications
High school degree required; Bachelor’s degree preferred
Basic Qualifications
5+ years relevant technical elevator experience required
Ability to work in a highly team-oriented and dynamic environment
Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
Strong leadership skills, goal-orientated, strong time management and organizational skills
Working knowledge of Otis and non-Otis software, as well as preferred experience with current and vintage Otis and non-Otis products
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!
