Investigate field and public incidents and perform root cause and corrective action analysis (RRCA).
Plan and conduct jobsite surveys, testing, and field pilot activities.
Apply engineering calculations, design practices, and test methods to evaluate components and proposed solutions.
Project Management
Lead moderately sized and complex projects that span multiple disciplines from definition through implementation or release.
Develop engineering solutions for obsolete components and newly identified service needs.
Create product repair, replacement, and upgrade solutions using sketches, concepts, field information, and technical requirements.
Coordinate project activities, risks, schedules, testing, documentation, and stakeholder communication.
Provide input to improve department processes and the collection of data related to engineering work, time, and value delivered.
Present technical findings, recommendations, and project status to engineering and business stakeholders.
Operations and Supply Management Support
Provide engineering support for manufacturing and contract engineering of current-production and legacy parts.
Support requests from OSC departments including supply chain, customer service, modernization, assembly, machine shop, and warehouse.
Resolve part quality issues and work with suppliers and internal teams on corrective actions.
Create work instructions for the production, inspection, repair, and assembly of parts and systems.
Provide stocking recommendations for new and existing parts and support efforts to reduce cost and lead time.
Participate in Change Notice reviews with the Otis New Equipment organization.
Technical Documentation and Knowledge Sharing
Create and update Spare Parts Leaflets (SPLs) and Technical Information Publications (TIPs).
Create and update engineering drawings of parts and assemblies.
Create tools, parts, test plans, and technical documents for field repair, installation, and maintenance of Otis and competitor equipment.
Provide technical guidance and training to peers, mechanics, and field engineers.
What you will need to be successful
Bachelor's degree in Mechanical Engineering with 8+ years of relevant engineering experience, or a Master's degree in Mechanical Engineering with 6+ years of relevant engineering experience. Equivalent relevant technical education and substantial engineering experience may be considered.
Hands-on experience troubleshooting, analyzing, designing, testing, or supporting mechanical or electromechanical components and systems.
Demonstrated ability to independently lead moderately sized, technically complex projects and coordinate work across functions.
Strong analytical, root cause analysis, and problem-solving skills.
Ability to perform and document engineering calculations and translate results into practical recommendations.
Knowledge of design and drafting practices, geometric dimensioning and tolerancing, materials, manufacturing processes, fits, and tolerances.
Excellent organizational, time management, technical writing, and communication skills.
Self-motivated and results-driven, with strong attention to detail and the ability to manage multiple priorities.
Ability to work effectively as both an independent contributor and a collaborative team member.
Proficiency in Microsoft Word and Excel and experience with 3D modeling and drafting software such as PTC Creo and AutoCAD.
Ability to use approved AI tools responsibly to improve day-to-day engineering productivity.
Ability to travel approximately 10%.
Preferred Qualifications
Experience in the elevator, escalator, repair, service, or manufacturing industry.
Knowledge of elevator mechanical components and systems, including rotating equipment, bearings, sheaves, power transmission, traction machines, hydraulic systems, or electric motors.
Experience with supplier relations, part qualification, quality issue resolution, and legacy component replacement.
Experience creating field service documentation, engineering drawings, work instructions, SPLs, or TIPs.
Additional Comments
Given the nature of the position, applicants must have authorization to work in the U.S. now and in the future without sponsorship.
What we offer
We offer a 401(k) plan with a generous company match and an automatic retirement contribution for your future financial security from day one of your employment, you and your eligible dependents will receive comprehensive medical, prescription drug, dental, and vision coverage.
Enjoy three weeks of paid vacation, along with paid company holidays
We provide paid sick leave, employee assistance, and wellness incentive programs to support your well-being.
Life insurance and disability coverage to protect you and your family.
Voluntary benefits, including options for legal, pet, home, and auto insurance.
We offer generous birth/adoption and parental leave benefits, as well as adoption assistance, to support growing families.
Pursue your educational goals with our tuition reimbursement program.
Recognize and be recognized! We celebrate service anniversaries and offer spot performance bonus opportunities to show our appreciation.
The salary range for this role is $93,000-$127,500. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
Become a part of the Otis team and help us #Buildwhatsnext!
Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at careers@otis.com.
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