Identify opportunities for additional works and contract growth whilst maintaining customer satisfaction.
Monitor and improve performance through regular review of KPIs, labour utilisation, material spend and project productivity.
Deliver monthly margin, volume and efficiency targets across the region.
Produce accurate forecasts and maintain visibility of project performance using repair planning tools.
Recruit, lead, coach and develop a high-performing team of repair engineers and supervisors.
Identify capability gaps and implement development plans to strengthen technical and leadership skills across the team.
Drive continuous improvement initiatives to enhance operational efficiency and commercial performance.
To be successful in this role, you will
Be an experienced lift industry professional with a strong technical repair background.
Have previous experience leading and developing field-based engineering teams.
Demonstrate a strong track record of delivering operational and financial targets.
Possess excellent commercial awareness and a strong understanding of profit and loss management.
Have experience in planning, forecasting, project delivery and resource management.
Be highly customer focused with the ability to build credibility with both customers and internal stakeholders.
Be a confident leader who can motivate teams, drive accountability and deliver results.
Have a proven history of improving performance, productivity and team capability.
Why Join Otis?
Competitive salary
Company car or car allowance
Matched pension contributions of up to 6.5%
25 days holiday plus bank holidays
Option to purchase up to 5 additional days annual leave
Private healthcare
Employee Assistance Programme
Life assurance
Access to industry-leading training and development
Career progression opportunities with the world's leading lift and escalator company
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
