Implements strategies for customer service improvement initiatives to enhance overall customer experience and ensure best in class service delivery across all customer touch points.
Directs customer complaint handling, provides advice, gets involved in resolving escalated complaints, and implementing other processes/initiatives as needed with the aim to enhance customer satisfaction in the branch.
Directs implementation of change initiatives within the branch to facilitate the adoption of new or improved operational processes and/or procedures.
Supports the development of a continuous talent pipeline for key roles in own department and provides mentoring for high potential talent in the team.
Minimum Qualifications
Bachelor’s degree in Engineering, Finance, Business Administration/Management or equivalent
Relevant certification such as Certified Construction Manager (CCM), Construction Project Management (CPM) or equivalent is preferred
Minimum of 6 years of relevant experience in managing operations in a construction/engineering organization
If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day.
Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio.
You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company.
When you join Otis, you become part of an innovative global industry leader with a resilient business model. You’ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you’ll gain working alongside the best and brightest, keep us connected and on the cutting edge.
We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs.
Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here.
