Review how issue tickets are created, assigned, escalated, tracked, and resolved.
Translate team needs to clear requirements, process diagrams, and logical workflows.
Help develop and improve Salesforce workflows, validation rules, automation, and Apex functionality under technical guidance.
Review data relationships and help improve data quality and consistency.
Write queries and build reports to analyze ticket trends, backlogs, and system performance.
Test enhancements, troubleshoot issues, and document results before deployment.
Create technical documentation and user guides for system improvements.
Qualifications/Skills (must possess the following)
Strong logical reasoning and the ability to design workflows involving conditions, decisions, dependencies, and exceptions.
Foundational knowledge of Java, Salesforce Apex, or another object-oriented programming language.
Understanding of object-oriented programming concepts, including classes, objects, methods, and inheritance.
Knowledge of relational database concepts, including tables, primary and foreign keys, relationships, and joins.
Familiarity with SQL and an interest in learning Salesforce Object Query Language (SOQL).
Strong problem-solving skills, attention to detail, and the ability to communicate technical ideas clearly.
Minimum cumulative GPA of 3.0.
Preferred Qualifications (not required)
Exposure to Salesforce configuration, Flow, Apex, or Trailhead coursework.
Experience with ticketing systems or business process automation.
Familiarity with version control, debugging, and software testing.
Preferred Majors
Computer Science, Computer Information Systems, Database Systems, or a closely related field.
What you’ll gain
Hands-on experience developing and improving a Salesforce-based ticketing system.
Practical experience with workflow automation, relational data, and object-oriented development.
Opportunities to contribute improvements that directly support the team’s daily work.
Technical guidance and feedback from experienced team members.
Our Hiring Process
The following pre-employment screenings will be completed after a conditional offer of employment has been accepted:
Criminal Background check
Credit check
Fingerprint check
Drug Screen
OFAC check
Reference check
Employment verification
Education verification
Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws. Know Your Rights
